Clubhouse Manager

Job Summary

The Clubhouse Manager is the on-site representative of Rizzetta and is the first point of contact with the residents of the community. This person is responsible for the overall operations of the district's recreational facilities and/or amenities. The Clubhouse Manager is responsible for ensuring enforcement of all policies and procedures established by the Board of Supervisors and the management company. One of the primary functions of the Clubhouse Manager is to be a contact person for the residents and to assure that the response to problems or requests for service is handled as expeditiously as possible.


Schedule: Tuesdays-Saturdays 2pm-6pm

Essential Functions

• Responsible for day-to-day operations; development of standard operation policies and procedures.
• Display flexibility in handling after-hours emergency calls.
• Manage the maintenance work assignments.
• Prepare and oversee up-to-date policies for the Recreational Facilities, and make suggestions for new or revised policies when appropriate.
• Prepare monthly management reports for the Board and District Manager.
• Attend the District's monthly meetings.
• Obtain, analyze, and compare proposals. Review ratings and verify references.
• Negotiate purchasing and potential bidding of contracted services.
• Work with District Manager in oversight and supervision of subcontractors of all projects and work with staff in prioritizing jobs.
• Work with vendors to ensure quality service is provided to the community.
• Interaction with residents and guests on a day-to-day basis.
• Respond to resident complaints and requests within 2 business days, and if possible, visit the site or location of the issue.
• Notify residents of upcoming events, meetings, and general information.
• Document all complaints, injuries, and maintenance issues in specified logs.
• Manage the scheduling of rentals/reservations of amenities (residents, non-residents, organizations, instructors, etc...). Ensure rental/reservation forms are properly completed.
• Collect payments and security deposits and log all transactions so that the
  District Manager can properly account for them.
• Review and fill out check in/out documents.
• Manage the private events calendar for the Clubhouse.
• Ensure an immaculate overall appearance of the amenities.
• Ensure all door locks at the Clubhouse are in good operating condition.
• Maintain an inventory of, and order and stock when necessary, supplies and equipment for the operation of the Recreational Facilities.
• Ensure a high level of appearance of all indoor/outdoor spaces.
• Respond to any necessary repairs and recommend to the District when repairs are needed.
• Assist the District in procuring and maintaining all licenses and permits required for the Recreational Facilities use.
• Remain aware of potential safety or security hazards within District property, communicate with the appropriate district personnel regarding possible corrective action to resolve a safety or security matter, and implement such action when necessary, for the safety and security of the district.
• Assess condition of District property resulting from neglect, vandalism, depreciation and estimate the costs associated with its repair or replacement.
• Promptly investigate and provide a written report as to all accidents or claims for damage relating to the Recreational Facilities, including any damage or destruction of the property.
• Cooperate with and make any and all reports required by any insurance company or the District in connection therewith. Only file any claims with the District's insurance company with the prior consent of the District.
• Troubleshoot and resolve issues with access cards/fobs.
• Manage access system and security system and make any recommendations for repairs or improvements when needed.
• Oversight of community security operations.
• Collaborate with Deputies to ensure security issues are handled appropriately, to include responding to solicitor complaints within the District's boundaries.
• Administer the issuance of access cards/fobs
• Add/edit/delete data relating to access cards/fobs for Clubhouse and access systems and District records.
• Schedule, coordinate, and host community events.
• Track and code all debit and credit card expenditures.
• Review all invoices before submitting for payment.
• Maintain preventative maintenance records, inventories, purchases.
• Implement a maintenance and replacement program for equipment.
• Maintain and manage warranties, regular maintenance, and inspections for the facilities as needed (fire inspections, pest control, mechanical systems, security alarms).
• Assist District Manager in preparing the annual budget.
• Assist in the recommendation of capital improvement projects.
• Recommend and implement (where applicable) on an ongoing basis, capital equipment replacements, additions, and operational improvements.
• Conduct other related tasks as directed by the Board of Supervisors and/or District Manager.

Education

Required

Associate degree or equivalency with a minimum of two (2) years of related experience in the field.


Educational equivalency is three (3) years of related experience (total of five (5) years of related experience if no degree.

• Possess a valid driver's license and reliable transportation.
• Possess personal vehicle insurance with a minimum of $100,000/$300,000 liability coverage.

Experience Required - Possess no less than 3 years of supervisory experience.


Job Skills

• Knowledge/awareness and application of all rules and regulations of the amenities, including but not limited to operational hours, age restrictions and food/drink restrictions.
• Knowledge of Microsoft Suite programs (Word, Excel, Outlook, etc.).
• Ability to work independently with minimal supervision.
• Ability to coordinate/manage multiple projects at the same time.
• Ability to interact and communicate effectively with colleagues, vendors, and customers of all professional levels in a timely manner.
• Demonstrate leadership in maintaining high standards of professional behavior for self and staff.
• Demonstrate organization, attention to detail, problem solving, creative, and independent thinking.
• Demonstrate a commitment to the organization's philosophy of high quality, professionalism, and organizational culture.

Supervisory Responsibilities

Directly supervises and manages amenity staff. Responsible for the performance management, hiring, and scheduling of the amenity employees within the designated Clubhouse.

Work Environment

This job operates in a professional office environment with occasional exposure to outside elements. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Ability to travel to work on call and weekends.

Physical Requirements

Frequency and Percentage


Never (N) 0% Occasionally (O) 1-33% Frequently (F) 34-66% Constantly (C) 67-100%


Movement : (weight of object & distance carried)

Description of Movement

N

O

F

C

Supplies : Up to 50 lbs., distance varies

Lift/Lower, Push/Pull, Carry, Reach

x

Equipment : Up to 50 lbs., distance varies

Lift/Lower, Push/Pull, Carry, Reach

x

Physical

N

O

F

C

Physica l

N

O

F

C

Bending

x

Pulling

x

Climbing

x

Pushing

x

Color Differentiation

x

Reaching above shoulder

x

Depth Perception

x

Reaching at or Below Shoulder

x

Driving

x

Sitting

x

Feeling

x

Squatting

x

Finger(s) Manipulation

x

Standing

x

Grasping

x

Stooping

x

Handling

x

Talking

x

Hearing

x

Twisting

x

Kneeling

x

Visual Acuity: Far

x

Lifting

x

Visual acuity: Near

x

Performing Repetitive Motions

x

Walking

x

Peripheral Vision

x

Other:

Physical Surroundings

N

O

F

C

Environmental Conditions

N

O

F

C

Cold: (50o F or less)

x

Chemicals

x

Heat: (90o F or more)

x

Gases / Fumes

x

Dampness

X

Dust:

x

Inside Work

x

Radiation / Computer

x

Outside Work

x

Vibration

x

Walking Surface: (tile / etc.)

x

Noise

x

Heights

X

Other:


EEO Statement

Rizzetta & Company is an Equal Opportunity Employer. Our Company does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.

Disclaimer

This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.