Customer Service Representative- Part time

Job Description

Job Description

Customer Service Representative - Bilingual /Part time

Objective

Premier Auto Credit is looking to develop, retain, and motivate early-career talent - those who care about a collaborative team environment and are eager to support and learn the day-to-day operations within a call center environment. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

Job Summary

As part of the Premier Auto Credit  collections and customer service department,   you will be responsible for contacting auto loan customers regarding late or missed payments, acquiring facts about the reasons for delinquencies, and assisting customers by negotiating payment arrangements. It starts with YOU!

Part-time schedule options

Mon - Friday 8 am to 1 pm and some Saturdays 8 am to 12 pm

Mon - Friday 12 pm to 5 pm and some Saturdays 8 am to 12 pm

Mon - Friday 1 pm to 6 pm and some Saturdays 8 am to 12 pm

Compensation 

• Hourly rates are from $20.00-$22.00 depending on individual qualifications and experience.
• Bonus Plan:   This role is eligible for a monthly bonus in addition to baseline hourly pay.

Duties/Responsibilities

• Support credit customers in their first stage of Collections (1 to 10 Days) in an outbound call center environment.
• Ability to answer a high volume of calls daily.
• Effectively handle all phone, email, web, and fax transactions to ensure customer/consumer satisfaction.
• The ability to offer payment options over the phone to cure early delinquency.
• Perform account maintenance functions such as explaining auto loan terms, submitting auto loans for repossession, and requesting proof of insurance.
• Must learn and abide by the FDCPA Collection Law+
• Other duties as assigned.

Required Skills/Abilities

• Must be proficient in both English and Spanish .
• Must be able to type a minimum of 20- 25 wpm.
• Must have strong written and verbal skills in both languages. 
• Must be able to handle negotiation options over the phone.
• Basic computer skills required. Collection software experience is helpful.
• Ability to balance multiple priorities in a high call volume environment while maintaining professional and courteous customer interactions.
• Reliable attendance track record.

Education and Experience

• High School diploma or General Equivalency Degree (GED) with prior customer service experience, or 2 years of college may qualify with no previous work history.
• You must be able to respond to common customer inquiries or complaints professionally in both English and Spanish. 
• Ability to add, subtract, multiply, and divide in all units of measure, i.e., calculate payments, interest charges, and other fees.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Heavy phone work
• Heavy typing
• Must wear headsets

NOTE:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Premier Auto Credit reserves the right to modify and change responsibilities and duties herein without notice. Pay will be determined based on individual qualifications and experience.

EEO Disclaimer

Premier Auto Credit provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.