Store Supervisor

Store Supervisor

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests memories that will last a lifetime! We don't do this as individuals, but as a passionate team that cares about making a difference in our guests' lives. We endeavor to be a highly effective, lean, and fast-moving organization. The Store Supervisor (age 18+) is responsible for supervising the daily directives of our camp store department. This is a seasonal, full-time position and reports to the Assistant General Manager.

Duties & Responsibilities

• Administrative Duties and Responsibilities:
  • Responds to and/or resolves guest complaints as appropriate or escalates park/guest feedback to management as appropriate
  • Follow the directives of the AGM as needed to maintain a safe and professional environment for employees and park guests
  • Assist with the research and identification of vendors and merchandise for the store.
  • Assist in checking in all merchandise, entering it into the POS, and complete required reports promptly and accurately.
  • Order merchandise of any type with the approval by the AGM prior to vendor submission.
  • Schedule staff, monitors payroll, and maintains compliance with a payroll budget
  • Conduct daily stand-up meetings to prioritize the days requirements with the assigned shift staff
  • Participate in the recruitment process and selection of talent for the store department
  • Participate in the development and execution of the training of new employees as well as the ongoing training of all staff members
• Daily Responsibilities:
  • Supervise and motivate a team of store clerks
  • Provide coaching around performance and customer engagement skills
  • Ensure store is clean, neat, organized, and well-stocked
  • Order and maintains an inventory of store merchandise in an organized and efficient manner
  • Ensure that all employees conform to a 40-hour work week.
  • Monitor cash drawers and ensures cash handling procedures are followed and charge to site transactions are paid in full
• Other Essential Duties:
  • Collaborate with park and home office departments
  • Coordinate and oversee various projects from start to finish
  • Respond to guest inquiries using the company's service recovery guidelines
  • Utilize and learns the reservation system for daily planning
  • Participate in other projects and activities as assigned

Education/Training/Experience

• Customer service experience required
• Experience in hospitality and leadership preferred

Qualifications/Requirements

• Basic computer skills
• Strong organizational, motivational, and leadership skills
• Excellent communication, customer service, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Required to work nights, weekends, and holidays
• Work with minimal supervision
• Strong verbal communication skills
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

Essential Physical Demands

• Able to lift up to 50 pounds
• Must be able to remain in a stationary position
• Regularly move throughout the store
• Continuously climb, balance, stoop, kneel, bend, crouch and crawl
• Able to manipulate fingers, hands, and arms to reach, carry and lift

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.