Referral Specialist - Service Center

Referral SpecialistTrinity Health IHA Medical Group is seeking a customer-focused Referral Specialist to serve as a key connection between patients and their healthcare team. In this role, you'll provide exceptional service by handling all aspects of the referral process. May perform Medical Receptionist duties as necessary.What You'll Do:Contact insurance companies and obtains authorization for specific plans.Educate patients and staff with pertinent referral and insurance information.Schedule, confirm, and coordinate patient appointments.Answer questions, route calls appropriately, and relay messages to clinical staff.Verify patient registration and insurance information.Support referrals, authorizations, and patient outreach activities.Maintain accurate documentation and patient records.Test tracks the referrals until fulfilled by the patient.General Requirements:EDUCATION: Undergraduate degree or Associate's degree in healthcare or a related field and specialized training or equivalent combination of education and experience.CREDENTIALS/LICENSURE: NoneMINIMUM EXPERIENCE: Minimum 4 years' experience with insurance referrals, prior authorization or other relevant medical office experience.Why Join Trinity Health IHA Medical Group?Day-one benefits for eligible team members with no waiting period.Opportunities for professional growth and career advancement.Supportive, collaborative team environment.Meaningful work helping patients navigate their healthcare journey.A mission-driven organization dedicated to serving communities across Southeast Michigan.About UsAt Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and creating outstanding customer experiences, we'd love to hear from you.Our CommitmentRooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.