Operations Associate IV (Safe Act)

Overview: Perform skilled clerical, data entry, and processing duties for Mortgage Operations requiring moderate to complex analysis and use of judgment. Primary Responsibilities: Monitor daily Mortgage Operations workflow. Process pricing changes associated with mortgage applications in process on the same day requested. Complete all Change of Circumstances associated with Mortgage loan applications within (3) three business days of change notification .Interact with business partners to resolve any issues. Limit RESPA fee losses to mortgage operations and the Bank .Follow problem resolution process and own all customer issues until completion. Responsible for Mortgage loan data changes and ensuring accuracy. Interact with internal partners and management for procedural issues. Work closely with the Buffalo/Albany Mortgage Loan Processing offices and Sales to ensure Change of Circumstances are communicated clearly and mitigate any loss/risk to the Bank. Works closely with Operations Manager to resolve issues or concerns on loan changes. Scope of Responsibilities: The incumbent works under low to moderate supervision and exercises judgment in performing duties. Works with internal customers such as co-workers within the Loan Production Office. Trains peers on new policies and procedures and presents ideas to improve processes and workflow. Supervisory/ Managerial Responsibilities: Assists management with the training and development of Operations Associates. Education and Experience Required: High School Diploma or GED required. Minimum three years relevant work experience Education and Experience Preferred: Associate's Degree preferred. Five years office experience preferred. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Williamsville, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at View email address on click.appcast.io for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice