Order Management Representative

12 months Location: Fully remote, but local to Raleigh/Durham/Cary, NC preferred (for IT support & quarterly meetings). Job Summary This is a fully remote, back-office order management role supporting medical imaging equipment (CT, X-ray, ultrasound). The team handles front-end order processing for spare parts used by field service engineers across the U.S. Key Responsibilities Place and manage urgent spare part orders in SAP for medical equipment repairs Support ~2,000 field engineers who call or submit requests Track shipments (FedEx) and troubleshoot order issues Investigate delays, backorders, and fulfillment problems across multiple warehouse systems (DHL, XPO, etc.) Perform inventory and basic accounting tasks (ensuring parts are assigned correctly to engineers) Handle a mix of phone calls and emails in a high-volume, fast-paced environment Work Environment 100% remote (training included), but must live within 1 hour of Cary, NC for IT support access Job is phone-heavy (headset required) with dual monitors Requires navigating multiple systems simultaneously (SAP, tracking tools, warehouses, email) Work involves high-stress, urgent requests tied to hospital equipment downtime Schedule & Training Training: 45 weeks (remote, structured, hands-on) Shifts: 9-hour shifts (including lunch), fixed schedule (no rotation) Quiet, dedicated home office required Candidate Profile Strong multitasking, typing, and system navigation skills Excellent listening and customer service skills (internal customers) Able to handle high-pressure situations calmly Detail-oriented and quick learner ? Preferred backgrounds: Customer-facing roles (non-call center preferred) Coordinators, teachers, technical writers, finance/accounting backgrounds New graduates also considered Comrise