Operator - NA Security Operations Center

Security Operator Iron Mountain is seeking a committed Security Operator to join our North American Security Operations Center (SOC) team at the Boyers Underground Facility. In this role, you will safeguard and protect the Company’s people, property, and processes by continuously monitoring security systems, coordinating resource allocation, managing critical incidents, and providing first‑class customer service. What You’ll Do (Responsibilities) Continuous Monitoring & Threat Detection: Monitor CCTV, access control, alarms, and open‑source intelligence platforms for potential threats and incidents. Critical Incident Response & Dispatch: Respond to alarms, security breaches, and other incidents by following established protocols, dispatching security personnel or emergency services as needed, and documenting all actions. Escalate significant incidents to shift supervisors or managers. Compliance & System Integrity: Follow all established security protocols, policies, and procedures; ensure all security systems and equipment are functioning properly and report any issues or malfunctions. Analysis & Communication: Analyze security threats and vulnerabilities, assess their potential impact, and provide mitigation recommendations. Communicate effectively with internal teams and external agencies during incidents. Documentation & Reporting: Accurately document all security‑related incidents, investigations, and other relevant information in a clear and concise manner. Stay Informed: Keep abreast of current security threats, trends, and best practices to ensure the safety and security of the organization. What You’ll Bring (Skills & Qualifications) 2 years of experience in the Private Security Sector, Law Enforcement, or equivalent experience. Associate degree in Criminal Justice, Business Administration, or a related field preferred. Strong knowledge of security alarm monitoring principles, dispatching, and resource allocation. Proven ability to remain calm and make sound decisions under pressure. Proficiency in security technology, systems, and software applications such as ProWatch, Milestone, Avigilon, Crisis24, Intrusion Detection, or other Access Control and CCTV applications. Strong organizational and time‑management skills; ability to work independently and as part of a team; excellent verbal and written communication skills. Familiarity with emergency management and incident response procedures. What We Offer (Benefits) Pay: Starting at $23.00/hr with a 10% premium for overnight shifts; bi‑weekly direct deposit. Shift: Panama (2‑2‑3) rotating schedule, 7 PM to 7 AM. Location: Boyers Underground – 1137 Branchton Rd., Boyers, PA 16020. Competitive compensation and benefits aligned with experience. 2 weeks PTO, wellness time off, 7 paid holidays, and 3 floating holidays. Comprehensive health, wellness, and retirement plans. Opportunities for continuous learning and professional growth. If you have a physical or mental disability that requires special accommodations, please let us know by emailing View email address on click.appcast.io. We are committed to a policy of equal employment opportunity and provide accommodations to qualified individuals. Iron Mountain is a global leader in storage and information management services. For more about our equal employment opportunity is the law posters, supplement, and pay transparency policy, please contact our Human Resources department. Requisition: J0103364 #J-18808-Ljbffr