System Resident/Patient Experience Manager (RD) at Compass Group, North America New York, NY

System Resident/Patient Experience Manager (RD) Location: ArchCare at Mary Manning Walsh Nursing Home & Rehab Center, New York, NY. Also covers Eger, Harbor House, St Vincent dePaul, Carmel Richmond, Calvary Hospital, Mary Manning Walsh, Terence Cardinal Cooke, Ferncliff, Providence Rest - Bronx, Staten Island, and Rhinebeck, NY locations. Setting: Senior Living Schedule: Full time Requirement: Must be registered by the Commission on Dietetic Registration. Salary: $75k - $80k. Benefits Education Reimbursement: Financial support for advanced learning Career Advancement: Growth programs tailored to RDNs Board Certifications: Financial rewards for obtaining specialty certifications Relocation Assistance: Support when moving 50+ miles (based on location) Professional Membership Dues, CDR, & Licensure Coverage: We cover your professional fees Free CEUs through our nutrition education webinar series Health & Wellness: Medical, dental, and vision plans for you and your family Financial Security: Life insurance, AD&D, and disability coverage Retirement Ready: 401(k) and retirement plans Time Off: Flexible/Paid Time Off and holiday pay (varies by site/state), Paid Parental Leave, Personal Leave Exclusive Perks: Shopping discounts, commuter benefits, and more Wellness & Support: Employee Assistance Program, FSAs, and health programs Protection Plans: Identity Theft Protection and pet insurance Job Summary The System Resident/Patient Experience Manager – Registered Dietitian serves as the primary Morrison Living/CCL representative for an assigned healthcare system. This leader oversees all resident/patient experience initiatives, ensuring exceptional satisfaction, employee engagement, financial performance, and compliance with corporate, client, and regulatory standards. The role may manage multiple accounts or supervise Resident/Patient Experience Managers across a region. Essential Duties & Responsibilities Financial Performance (5%) Tracks financial incentives and penalties linked to satisfaction scores. Operates within budget and meets/exceeds established performance benchmarks. Customer Relations (15%) Maintains high client satisfaction and account retention. Administers and responds to satisfaction surveys; follows up on concerns promptly. Promotes hospitality and service excellence across all teams. Customizes satisfaction programs to meet each account's needs. Participates in facility committees (e.g., QAPI, Nursing, Food & Nutrition). Operational Excellence (60%) Implements and monitors resident/patient experience programs for compliance and effectiveness. Ensures adherence to all regulatory requirements (DOH, CMS, JCAHO). Drives continuous improvement in satisfaction scores through collaboration and data‑driven actions. Promotes Morrison Living/CCL culture, standards, and best practices. Regularly visits accounts to share insights, support teamwork, and identify improvement opportunities. Leads conference calls and updates with clinical and management teams on trends, goals, and recognition initiatives. People Management (10%) Mentors and supports on‑site management and clinical teams. Assists with hiring, training, and development of Resident/Patient Experience staff. Ensures HR policy compliance and fosters positive employee relations. Recognizes and rewards successful initiatives and employee achievements. Develops training and coaching plans to strengthen leadership and satisfaction outcomes. Administration (10%) Oversees reporting, data tracking, and communication with regional and on-site leaders. Prepares monthly performance updates, client reports, and newsletters. Evaluates program outcomes and alignment with system and corporate goals. Education & Experience Bachelor's degree or equivalent experience. Must be registered by the Commission on Dietetic Registration. 3-4 years of hospitality experience (acute or long‑term care). 2-3 years in customer service or experience training. Prior experience in patient/resident satisfaction initiatives preferred. Master's degree or equivalent combination of education and experience. Healthcare leadership experience. Equal Opportunity Employer Compass Group is an equal‑opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Compass Group maintains a drug‑free workplace. #J-18808-Ljbffr Compass Group, North America