Senior Director, Learning Experience Design

About the Role Lead Customer Experience (CX) Curriculum Development and own the end-to-end curriculum strategy for all customer-facing roles and programs. Build and run a high-performing Curriculum Development organization that designs product and role-based learning, certifications, and content lifecycle standards; partner closely with Learning Business Partners, Product, Adoption & Value, Delivery, and GTM to ensure curricula drive measurable business outcomes. Core Responsibilities Own the CX curriculum strategy and 12–18 month curriculum roadmap; ensure alignment with product roadmaps, GTM priorities, and customer success outcomes. Lead and scale the Curriculum Development organization (managers and ICs across Curriculum Strategy & Design, Product Learning Development, Internal/Partner Development, Localization & Translation, Media Design). Set standards, hiring plan and budget. Establish and operate curriculum governance, design standards, competency frameworks, and role-based learning paths (including certification and assessment strategy). Translate business and LBP inputs into prioritized curricula and programs; manage intake/prioritization with Strategic Planning & Enterprise Alignment and Learning Business Partners. Drive product learning development for releases: define learning scope, acceptance criteria for release readiness, authoring standards, and launch enablement. Embed assessment design and valid proficiency measurement into curricula (pre/post assessments, scenario assessments, on-the-job evaluations). Ensure localization and accessibility requirements are integrated into design decisions and delivery timelines. Optimize content production workflows and toolset (authoring, translation, review cycles), collaborating with Innovation & Knowledge Strategy to automate where possible. Oversee the Learning AI strategy in partnership with Innovation & Knowledge Strategy: apply generative AI to enhance content creation, personalization, and customer learning experiences while establishing quality, governance, and responsible-use standards. Manage external vendors/contractors for large production work and oversee vendor selection and performance. Provide executive reporting on curriculum investments and business impact; build business cases for resourcing and tooling. Basic Qualifications 12+ years of experience in enterprise learning, curriculum development or enablement with progressive leadership (including people managers). 5+ years building and managing curriculum functions or large instructional design teams. Demonstrated experience with product learning at scale in a SaaS environment (role-based programs, certifications). Strong understanding of adult learning, assessment design, localization, and content production workflows. Experience with content generation and localization at scale, including translation management and learning tool ecosystems (e.g., authoring tools, LCMS, DAM, review/QA workflows), plus administration and integration experience with large LMS platforms. Hands‑on experience applying generative AI to learning/content development (e.g., AI‑assisted authoring, summarization, scripting, localization/translation workflows) with clear quality controls and human review. Ability to design AI‑enabled learning and customer experiences (personalized journeys, recommendations, in‑product guidance, and support content) and to measure impact through experimentation and analytics. Experience setting KPIs and dashboards that measure learning impact and business outcomes. Bachelor’s degree required; advanced degree preferred. Preferred Qualifications Experience in a SaaS or HR‑tech environment. Experience with certification programs and large‑scale curriculum strategies. Experience implementing AI‑enabled learning/content platforms or workflows (e.g., content tagging/metadata, knowledge systems, prompt frameworks, and governance for accuracy, privacy, and brand voice). Change management certification (Prosci or similar) or program management certification. Competencies Business partnering, influencing, outcomes orientation, analytics and measurement, instructional design literacy, program/project management, AI literacy (generative AI for learning and content), experimentation mindset, and responsible AI/governance. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster ( UKG participates in E‑Verify. View the E‑Verify posters here ( . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email View email address on click.appcast.io . The pay range for this position is $163,900 to $235,550. The actual base pay offered may vary depending on skills, experience, job‑related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance‑based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti‑discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay‑offs, terminations, leave of absence, and training opportunities. #J-18808-Ljbffr UKG (Ultimate Kronos Group)