Return Agent

Return Agent At Orlando AirportEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent at the Orlando Airport. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.This pay for this position starts at $16.00 / hour ($16.50 / hour for hours worked after 4pm) PLUS this position is eligible for monthly customer service bonus incentives AND performance based incentives.This position is located at the Orlando Airport, 1 Jeff Fuqua Blvd, Orlando, FL 32827.We offer:Paid time offEmployee rental car discountsRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and developmentSchedule: Apart from religious observation, interested candidates must be willing to work a flexible full-time (40 hour/week) shift schedule, including days, evenings and weekends. Days off will be on weekdays.ResponsibilitiesWe are hiring now for immediate openings. Responsibilities include:Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.Advise and review rental charges; and provide an accurate receipt to the customer.Provide information in a professional and courteous manner regarding transportation to the airport terminal.Thank customers using the prescribed dialogue.Inquire about service, satisfaction and document dissatisfaction.Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.Use of proper statement to determine if vehicle is being returned with full tank of gas.Complete a service alert for any mechanical and or body damage communicated by the customers.Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.Keep lot organized for ease of access and traffic flow.Seek to improve job performance through self-assessment, skill development, training and goal settingMaintain a regular and reliable level of attendance and punctualityPerform miscellaneous job-related duties as assignedQualificationsMust be at least 18 years of age.High School Diploma or G.E.D. required.Minimum of 1 year experience handling customer service functions.A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Must have a valid driver's licenseMust have no more than 2 moving violations and/or at fault accidents on driving record in the past 3 yearsNo drug or alcohol related convictions (DUI/DWI) on driving record in the past 5 yearsMust be willing and able to stand and/or walk for long periods of timeMust be able to read, write, speak and understand EnglishMust be willing to work at the Orlando Airport (zip code 32827)Must be willing to accept the starting pay of $16.00/hour ($16.50/hour after 4pm) PLUS incentivesApart from religious observation, must be willing to work a flexible full-time (40 hour/week) shift schedule, including days, evenings and weekends, with days off on weekdays.