Freight Forwarding Sales Representative

Job Description

Job Description

Freight Forwarding Sales Representative – (FFSR) is responsible for increasing the sales of Freight Forwarding and logistics services for dry goods, pharma and perishables. He/She must bring a book of business and self-source new business, from foreign locations. This key role must be able to produce the volume necessary to maintain a consistent flow of business. 

DUTIES AND RESPONSIBILITIES:

• Introduce LCX Freight services to potential customers. 
• Manage accounts from point of sale to payment follow up.
• Maintain a high volume of profitable business, with high frequency to ensure a continues flow of shipments.
• Self-source customers utilizing various methods, including cold calling.
• Regularly communicate with existing and new clients.
• Build and maintain profitable customer relationships.
• Execute and close all sales calls.
• Work closely with the Operations Team and other departments to ensure a top-of-the-line customer experience.
• Communicate with management on a regular basis regarding market status, hurdles, and needs.

• Enter sales and customer management into the company's ERP.
• Attention and resolution of customer complaints / suggestions.

• Hold specific knowledge regarding international and domestic freight forwarding, operations, as well as staying current on market trends.
• Develop an entrance strategy for cold calling, qualifying and effectively connecting with prospective customers.
• Create and drive a sales plan that successfully meets sales goals and initiatives.
• Utilize internal tools to negotiate market freight rates for customers.
• Exude the highest level of customer service to both internal and external customers and set the expectations that the task given will be completed to their satisfaction.
• Identify and pursue new business opportunities, associations, and markets to promote sales growth.
• Maximize profit through pricing strategies and effective sales tactics.

• Function as a brand ambassador, promoting the values of the company to clients and partners.
• Participate in team meetings, providing sales reports and forecast information to management, as necessary.
• Set and track personal sales goals on a regular basis using company’s CRM.

• Any other misc. task or duties as requested by management.

QUALIFICATIONS:

• 3 - 5 years of freight forwarding sales experience.
• The ability to generate new sales revenue independently.
• Ability to work independently and as part of a team.
• Ability to build relationships.
• Demonstrated organization and prioritization skills. Able to keep self and others organized.
• Excellent writing skills.
• Excellent people skills. Ability to communicate clearly and in a professional manner with all employees, vendors, and clients. 
• Exceptional diligence.
• Fully bilingual (English/Spanish – written and spoken)
• Proficient in MS Office (word, excel and power point.)
• Salesforce basic knowledge preferred.