Medical Receptionist

Join EANM as a Full-Time Patient Services Representative (PSR)

Serve as a key connection between our patients, providers, and clinical teams. In this essential role, you'll apply your completed training and insurance knowledge to support scheduling, registration, insurance verification, and checkout processes using NextGen and Phreesia. You'll ensure accuracy, efficiency, and exceptional customer service throughout every patient interaction. As an essential position, PSRs are required to work on-site during epidemics, pandemics, and inclement weather.

Starting pay $15.00 per hour +, depending on skills/experience

Why Choose Us?

• Be part of a patient-centered organization committed to high-quality care and service excellence
• Utilize your advanced PSR training and insurance knowledge in a fast-paced clinical setting
• Work collaboratively with providers, clinical teams, and Patient Accounting
• Gain exposure to multiple specialties, physicians, and clinic locations
• Play a vital role in maintaining access to care and clinic efficiency
• Opportunities for continued growth within Eye Associates

What You'll Do:

• Schedule, register, check in, and check out patients using NextGen and Phreesia
• Verify insurance eligibility, referrals, prior authorizations, and collect patient balances
• Communicate clearly with patients regarding appointments, delays, billing, and follow-up needs
• Maintain accurate patient records, encounter documentation, and insurance information
• Support provider schedules, patient flow, and clinic operations
• Manage assigned cash drawer and follow daily batching and reconciliation procedures

What We're Looking For:

• High school diploma or equivalent required
• Successful completion of the Ophthalmology Home Study course, LMS Customer Service program, and EANM Insurance Test
• Strong customer service skills with a professional, patient-focused demeanor
• Ability to multitask, problem-solve, and adapt to changing workflows and systems
• Strong attention to detail, accuracy, and teamwork skills
• Willingness to rotate Saturdays, holidays, and work across clinic locations

Benefits We Offer:

• PTO & 8 paid holidays (including the day after Thanksgiving & Christmas Eve!)
• Medical, Dental & Generous Vision Benefits
• 401(k)
• Education Assistance
• Company-paid Life, AD&D, Disability Insurance & more!

** Benefit eligibility varies based on full-time or part-time status. The benefits listed above apply to employees with.75 FTE status or higher; additional details will be provided upon hire.