Aircraft Records Specialist - DMX

Department: Technical Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

Ready to help maintain the accuracy and integrity of the records that support Southwest’s fleet? As an Aircraft Records Specialist, you will provide critical support to Maintenance Teams by managing real-time operational issues, ensuring component control accuracy, and maintaining the integrity of aircraft and component records. You will perform data corrections, validate incoming component documentation, and manage part tracking records and imaging activities in compliance with regulatory requirements. In this role, you will serve as a resource and mentor to Aircraft Records Team Members while partnering with Maintenance and operational stakeholders to resolve record discrepancies and protect the accuracy of aircraft life-limited part data. Your work will directly support regulatory compliance, fleet reliability, and the safe operation of Southwest’s aircraft.

Additional details:

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Acts as a resource for real-time resolution of operational issues including but not limited to: error correction in CDCS for locked aircraft, incorrect part removal, incorrect serial number removal, removed part not matching inventory, manufacturer serial number not matching inventory, inventory not in system, part/serial installed on different aircraft, unserviceable inventory
• Coordinates with other Records Teams to escalate unresolved requests to appropriate team for timely resolutions based on needed expertise or authority
• Assists with research and document gathering with Fleet Transactions for lease returns, retirements, or scrapped aircraft.
• Assists with testing new Technology software updates for functionality and guidance in developing training materials
• Reviews reports for missing paperwork from Maintenix to upload into SIS/Airvault in order to manage the solution and correction
• Per Leaders request may be called upon to complete high level/sensitive projects or research for the Imaging Team
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Ability to learn, gain knowledge, and understand aircraft systems, aircraft maintenance, MPM procedures and Records training procedures or entry level knowledge of a record and retention tracking system
• Ability to learn and gain knowledge of MPM procedures and internal guidance to perform role successfully and timely
• Ability to facilitate phone calls and requests and determine what the need is. Ability to relay the content of the request to a Sr Specialist or above if necessary
• Skilled in Microsoft Suite products (Outlook, Excel, PowerPoint)
• Skilled in task organization with attention to details

Education

• Required: High School Diploma or GED

Experience

• Entry level experience, developing skills and knowledge in:
  • Inventory tracking systems, electronic filing and research, and departmental training procedures
  • Using an integrated aircraft maintenance data collection and tracking system, or an equivalent
  • 14 CFR 121 Air Carrier, Aircraft Original Equipment Manufacturer, airline industry supplier or vendor, or similar industry where record-keeping is essential

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Travel required as needed to meet the demands of the business
• Must be able to work rotating shifts, holidays, and overtime
• Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
• Ability to work extended hours as needed

Pay & Benefits:

Competitive market salary from $63,700 per year to $70,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**

• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents

• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.

• Explore more benefits you’ll love:

*Pay amount doesn’t guarantee employment for any particular period.

**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.

*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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