Retail Team Lead

We are Joie , a global baby gear brand established in 2011 and distributed across over 85 countries. At Joie, we prioritize designing products with families in mind and our commitment extends to fostering joy-filled workplaces, where we celebrate our team members' skills, and nurture their development. Currently we are seeking enthusiastic Lead Sales Associates both full time and part time to join our retail store in Vancouver, WA. Our Lead Sales Associate plays a key role in creating an exceptional customer experience and setting the tone for excellence on the sales floor. This position is ideal for someone who is passionate about the Joie brand, enjoys building meaningful customer connections, and takes pride in helping families discover products that fit their lifestyle needs. As a role model for the team, the Lead Sales Associate supports associate development, reinforces high service standards, and helps maintain a welcoming, well-presented store environment. In the absence of store manager, this individual also helps oversee daily store operations, ensuring the team remains focused, organized, and committed to delivering a polished and personalized experience for every customer. Essential Duties and Responsibilities Customer Experience Serve as the face of the brand, delivering a premium, personalized experience that reflects core values. Demonstrate professionalism, positivity, and enthusiasm in all customer and team interactions. Warmly greet customers and build rapport by understanding their style and lifestyle, asking thoughtful questions to identify needs. Confidently recommend products that align with those needs, fostering loyalty and encouraging repeat business. Listen actively, address concerns professionally, and elevate issues when appropriate. Identify and act on cross-selling and up-selling opportunities that deliver genuine value to the customer. Accurately operate the point‑of‑sale system, process payments, and ensure a seamless and efficient checkout experience. People Management Foster a positive, inclusive team culture by welcoming all team members, valuing differences, and providing consistent support. Promote ongoing learning and strong product knowledge through coaching, feedback, mentoring, and development opportunities. Contribute to performance management by offering feedback, conducting check-ins, recognizing achievements, and partnering with assistant and store managers to address performance concerns. Address employee questions and concerns, escalating to assistant or store managers when appropriate. Lead shifts by assigning tasks, prioritizing business needs, and adjusting responsibilities as conditions change. Provide thoughtful recommendations to people managers to support team recognition, development, and career growth. Assist in delivering training and product‑knowledge sessions to ensure all team members are confident and informed. Operations Analyze sales data and key performance metrics to guide daily and weekly targets, ensuring the team is enrolled and executes priority initiatives. Coordinate and adjust team schedules to maintain optimal floor coverage, making informed decisions about calling in additional support or scaling back team coverage when demand decreases. Perform cash-handling procedures, including till balancing and preparing deposits. Respond to all operational disruptions, maintaining store functions and supporting business continuity. Perform daily cleaning tasks—including bathrooms, kitchen areas, and high-touch surfaces—to maintain a clean and welcoming store environment. Adhere to people-safety standards, policies, and procedures to support a safe workplace. Take an active role in maintaining safe spaces by following safety protocols and addressing concerns promptly. Complete all work in compliance with company policies, procedures, and applicable local regulations. Execute daily store-readiness activities to ensure the store is prepared for opening and maintains operational excellence throughout the day. Maintain floor presentation standards and support the use of store technology to enhance customer interactions. Open and close the store in accordance with established procedures. Product Manage inventory within the stockroom while following all safety requirements. Support company-driven product initiatives and campaigns. Maintain up-to-date knowledge of all products, including features, benefits, pricing, promotions, and assortment changes. Provide expert guidance to help customers make confident, informed purchasing decisions. Demonstrate a strong willingness to learn and continuously seek opportunities to expand product knowledge. Assist in maintaining clean, organized, and visually compelling product displays that align with brand standards and elevate the customer experience. This position description is intended to provide a summary of the essential duties, tasks, and responsibilities of this position and shall not be considered an exhaustive listing of all work requirements. Requirements and Qualifications Experience & Education Minimum two (2) – three (3) years of retail customer service, or sales experience preferred. High school diploma or GED required. Ability to deliver a premium, personalized customer experience, including active listening, understanding customer needs, and building rapport. Excellent verbal and interpersonal skills to effectively connect with customers and team members, confidently recommend products, and address concerns professionally. Capacity to lead shifts, assign tasks, mentor and coach team members, offer feedback, and foster an inclusive and collaborative team culture. Skill in identifying cross-selling and up-selling opportunities, analyzing sales data, and driving sales targets while ensuring genuine value for customers. Ability to acquire and maintain up-to-date expertise on product features, benefits, and promotions, and to communicate this knowledge to customers and the team. Proficiency in cash-handling, operating point‑of‑sale systems, coordinating schedules, and maintaining store presentation and cleanliness standards. Capacity to respond to operational disruptions, adjust team responsibilities as conditions change, and support business continuity. Ensuring compliance with company policies, safety procedures, and maintaining organized, visually appealing product displays. Consistent adherence to work schedules and reliability in performing assigned duties. Other Must be eighteen (18) years or older. Be available for scheduled training sessions. Ability to work flexible shifts, stand for extended periods, and lift items weighing up to thirty (30) pounds as needed for showroom maintenance. Employees in Non-Exempt positions must accurately complete, obtain their manager's approval, and timely submit a timecard in the form provided by the Company, which coincides with the Company's bi-weekly payroll schedule. Store Operating Hours: Minimum part-time availability includes: Three (3) weekdays (Tuesday -Thursday) with at least Full Availability. Two (2) weekend days (Friday - Sunday) with full-day availability. Fully Available means one hour before store opening hours & one-hour after closing hours. Ability to work weekends and holidays is required. Please note that this role has mandatory blackout dates during the peak holiday season; Black Friday & Black Friday weekend, and December 14th through 31st, during which time off requests are not permitted. Washington State Pay Transparency Act: The hourly pay range for this role is between $20.00 and $25.00 an hour. The target compensation range and the actual salary are determined by several factors, including specific skills, competencies, years of experience, geographic location, and education, as outlined in the job description. Full time employees are eligible for company benefits to include medical, prescription, dental, mental health benefits, 401(k) and paid time off (vacation, PSST) and paid holidays. Applicants must be currently authorized to work in the United States on a full-time basis. #J-18808-Ljbffr