Technology Business Systems Senior Manager

Technology Business Systems Senior Manager

Wells Fargo is seeking a Technology Business Systems Senior Manager to serve as the Technology Observability Policy Owner within Enterprise Technology. This role is accountable for defining, governing, and driving execution of the enterprise-wide Observability, including policy, standards, controls, and oversight. The individual will lead a team responsible for Observability governance and partner with Technology, Risk, Finance, and Architecture to establish a unified, enterprise-wide Observability management capability addressing current gaps in policy, controls, issue management and drive corrective actions. This role will also drive continual improvement and innovation of service management process.

Manage and develop teams of specialists and managers to oversee moderate to highly complex activities associated with the development and implementation of business-specific programs, processes, and controls which identify, assess, monitor, measure, and mitigate risk. Identify and recommend opportunities for process improvement, risk mitigation, and control strategies. Determine appropriate strategies and actions, interpret and develop policies and procedures, and provide leadership to strategize and execute a variety of programs, services, initiatives, protocols, and deliverables that are moderate to high-risk within scope of responsibility. Collaborate with and influence all levels of professionals including senior managers. Engage and influence business heads, regulators, control management, risk, legal, and audit partners to successfully ensure appropriate management of business risk. Develop and guide a culture of talent development to meet business objectives and strategy.

In this role, you will:

• Policy Ownership & Governance: Serve as the enterprise policy owner for Technology Observability Management, including policy, standards, and procedures lifecycle management. Define and maintain a technology-wide Observability management framework, including governance structures, roles, and accountabilities.
• Risk, Controls & Regulatory Alignment: Act as the primary point of contact for Observability-related regulatory exams, audits, and risk assessments. Partner with Independent Risk Management to align with COBIT, FFIEC, ITIL frameworks.
• Observability Strategy & Execution: Lead development of a standardized enterprise Observability planning process. Define and implement Observability monitoring, thresholds, and performance KPIs/KRIs.
• Data, Insights & Reporting: Establish enterprise Observability dashboards and executive reporting frameworks. Analyze trends in utilization, growth, and risk exposure. Deliver clear, executive-level messaging to senior leadership and regulators. Enable transparency and decision-making through data-driven insights.
• Stakeholder Leadership & Influence: Lead cross-functional governance forums across Technology, Infrastructure, Product, and Risk teams. Influence investment decisions, prioritization, and risk mitigation strategies. Drive organizational alignment from federated to integrated Observability practices.
• Organizational Leadership: Build and scale an enterprise capability for Observability management governance. Drive clarity in roles, responsibilities, and operating model across the enterprise. Champion a culture of risk awareness, ownership, and continuous improvement. Lead change management to support adoption of new policies, processes, and tools.
• Execution & Delivery Leadership: Translate strategy into actionable roadmaps, milestones, and measurable outcomes.

Required Qualifications: 7+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. 3+ years of management or leadership experience. 7+ years of experience in technology infrastructure, Observability management, risk, or enterprise operations. 5+ years of experience in policy ownership, governance, or control framework design. 5+ years of experience in risk management, audit, or regulatory engagement. 3+ years of experience with ServiceNow ITSM and related technology platforms.

Desired Qualifications

Deep knowledge of enterprise frameworks (COBIT, FFIEC, ITIL). Proven experience building teams and capabilities from the ground up. Strong understanding of Observability planning, performance engineering, and infrastructure scalability. Experience implementing observability, predictive analytics, and automation in operations. Exceptional ability to communicate complex concepts to executive audiences.

Job Expectations: This position must be filled from one of the posted locations in a hybrid environment. There is no visa sponsorship available for this position. There is no relocation allowance available for this position.

Posting End Date: 3 Jul 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.