Program Manager, TikTok LIVE Ecosystem

About the TeamThe TikTok LIVE Ecosystem team's mission is to create a sustainable livestream ecosystem. We strive to ensure our users and creators a high quality experience on the platform. This role will be based in Los Angeles, CA.Responsibilities- Create best practices and procedures for livestream ecosystem team- Manage key initiatives within the team to complete on time- Leverage data to drive priorities and projects- Work with cross-functional teams, including PMs, Ops, Policy, Data Science, etc., to ensure smooth progress of projects- Coordinate various requests and constraints from partners and stakeholders- Facilitate communication across multiple teams and leadershipMinimum Qualification(s):- BA/BS degree or equivalent practical experience.- 2+ years of experience in program management, operations, policy, trust & safety, content quality, moderation, or ecosystem analysis.- Experience working in content, creator, platform integrity, trust & safety, monetization, or related ecosystem-facing environments.- Strong analytical and structured problem-solving skills, with the ability to synthesize case-level observations into broader ecosystem insights and recommendations.- Experience using data and operational signals to identify trends, investigate root causes, and support decision-making.- Excellent written and verbal communication skills, with the ability to drive alignment across cross-functional stakeholders.Preferred Qualification(s):- Experience working on UGC, creator, livestreaming, content, or monetization products.- Familiarity with content ecosystems, moderation environments, or policy enforcement frameworks.- Experience building reporting, review, or quality mechanisms to improve operational performance.- Comfort using spreadsheets, dashboards, and AI-enabled analytical tools to support decision-making and execution.- Ability to operate effectively in ambiguous, fast-changing environments and drive improvements across multiple teams, including vendors and internal partnersReq ID: A4513