Internal Sales Associate - Remote (Field)

Job Description

Job Description

Internal Sales Associate - Orlando

Bilingual in English and Spanish required

Solis Health Plans is a new kind of Medicare Advantage Company. We provide solutions that are more transparent, connected and effective for both our members and providers. Solis was born out of a desire to provide a more personal experience throughout all levels of the healthcare journey. Our team consists of expert individuals that take pride in delivering quality service. We believe in a culture that collaborates and supports one another, and where success is interlinked and each employee is valued.

POSITION SUMMARY

Responsible for advising Medicare Beneficiaries on the plan benefits offered by SOLIS Health Plans.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Performs compliant sales presentations to enroll prospective members into the Plan as per Marketing Policies and Procedures while complying with State and Federal Guidelines.
• Ensures only Medicare Approved Materials are used during presentations.
• Conducts in-person appointments at participating medical centers or prospect’s home.
• Converts appointments into enrollments.
• Checks enrollment paperwork for accuracy and completion.
• Coordinates new member’s first visit with their primary care physician.
• Maintains enrollment rate that is deemed acceptable.
• Achieves corporate enrollment goals.
• Communicates effectively in person and by phone.
• Requires daily use of considerable discretion and judgment.
• Resolves member issues concerning plan benefits, medication copays, etc.
• Assists members as deemed necessary.
• Communicates effectively with other professional and support staff in order to achieve positive customer outcomes.
• Promotes and contributes to a positive, problem-solving environment.
• Assists customers, family members and others with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
• Complies with company policies and procedures and maintains confidentiality of customer medical records in accordance with state and federal laws.
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.
• Participates in meetings, training and in-service education, as required.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITY

None

QUALIFICATIONS & EDUCATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school graduate or equivalent; or equivalent combination of education and experience.
• Agent License 2-15 (Life, Health & Variable Annuity) or 2-40 (Health), in good standing, required
• Certificate of completion for either Gorman or AHIP for corresponding year
• Copy of Continuing Education transcripts
• National Producer Number
• Valid drivers license
• Reliable transportation
• Must be goal and result driven (ability to meet quotas)
• Attention to detail
• Data entry Skills
• Felxible schedule in order to meet with prospective members during non-business hours
• Excellent computer knowledge is required, including proficient knowledge of Microsoft Office