ITSM & ServiceNow Expert - AI Workflow Evaluator (Remote)
Socket.dev
Careerflow Human Data Labs is seeking a seasoned ITSM workflow reviewer to help build realistic ServiceNow-based sequences for L1/L2 support in large enterprises. You will audit incident and request flows, validate triage, resolution, and closure steps, and annotate corrections to guide AI training.
You will collaborate with our team to define actions, states, observations, and outcomes, identify missing tool interactions, approvals, or escalation paths, and help create gold-standard traces for
#J-18808-LjbffrVacancy posted more than 2 months ago
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