Guest Service Manager

Job Summary Guest Service Manager at JLL responsible for delivering outstanding client experiences, managing daily operations at the primary client site, and monitoring a secondary location remotely. Responsibilities Oversee guest service programs including temporary access badges, landlord building access cards, lost & found, luggage storage, and quarterly inspections for art and meeting rooms. Perform daily quality assurance checks to ensure proper staffing and smooth operations, identifying risks and escalating to prevent incidents. Resolve building service issues (janitorial, mailroom, copier services, parking, badging, conference rooms) by submitting work orders through appropriate channels. Manage weekly guest service schedules, schedule requests, and approve weekly timesheets to ensure seamless shift coverage. Assist in recruiting, onboarding, training, year‑end evaluation, and coaching of the team. Collaborate with other service line leads and participate in regional meetings to share best practices and drive continuous improvement. Assist with projects and initiatives that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for clients and JLL. Required Qualifications High school diploma or equivalent. Previous supervisory or management experience. 3‑5 years of relevant experience in guest services, customer service, hospitality operations, workplace services, or facility management. Ability to respond and follow through on requests for information and communicate with all levels of management with minimal supervision. Leadership skills to motivate team and impact quality, efficiency, and effectiveness of the department. Excellent verbal and written communication skills; ability to handle sensitive and complex information professionally. Superior customer service skills with strong organizational abilities and an inquisitive mindset. Preferred Qualifications Bachelor’s degree. Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention. Experience providing event support and assisting with mail operations. Proficient skills in Google Suite (Gmail, Sheets, Slides, Docs). Schedule & Location Schedule: Monday‑Friday, 7:30AM – 4:30PM. Location: Chicago, IL (On‑site). Compensation Estimated annual compensation: $55,300 – $62,000 USD. Legal & Employment This position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship. JonesLangLaSalle is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities. #J-18808-Ljbffr