Sales Associate

Sales Associate

Tanger Outlets Mebane - Factory

Job Description

The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.).

Position Overview

The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.).

Reports To:

Store Management

Essential Functions

Customer Experience

• Greeting Customers : Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.
• First Impressions : Create a positive first impression for the customer through an energetic attitude and adherence to dress code.
• Store Standards : Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness.
• Product Information : Provide customers with current relevant information about the product.
• Fitting Room Service : Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale.
• Cash Wrap Efficiency : Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database.
• Customer Appreciation : Sincerely thank all customers for shopping at GUESS as they exit the store.

Cooperation & Dependability

• Task Completion : Satisfactorily complete all duties as assigned by management.
• Punctuality : Be punctual and adhere to the designated work schedule.
• Teamwork : Be flexible and work well with peers and management to accomplish duties.
• Policy Adherence : Follow GUESS Policies and Procedures 100%.
• Housekeeping : Perform housekeeping duties as required.

Personal Performance

• Sales Goals : Meet or exceed the Sales per Hour (SPH) result as assigned by management.

Miscellaneous Responsibilities

• Meetings and Functions : Participate in and attend all store meetings and other related functions.
• Positive Attitude : Represent a positive attitude toward the merchandise and the company.
• Inventory Participation : Participate in all inventories.
• Additional Duties : Assume and complete other duties as assigned by store management.
• Physical Requirements : Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts.

Job Requirements

• Customer Service Skills : Excellent communication and customer service skills.
• Retail Experience : Previous retail experience preferred.
• Team Player : Ability to work well in a team-oriented environment.
• Flexible Schedule : Ability to work flexible hours, including evenings, weekends, and holidays.
• Physical Stamina : Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis.