Customer Experience Representative - After Hours

Customer Experience Representative (Advanced Support)

As a Customer Experience Representative (Advanced Support), you'll support customers through time-sensitive and complex situations while coordinating with internal teams to ensure safe, reliable service. This remote role is ideal for adaptable problem-solvers who thrive in a fast-paced environment and enjoy making a meaningful impact on the customer experience every day.

We're looking for adaptable problem-solvers who thrive in a fast-paced environment, can confidently navigate multiple systems, and are comfortable working assigned schedules that include weekend coverage. If you're passionate about helping customers, solving complex challenges, and making a meaningful impact every day, we'd love to hear from you.

What You'll Do

• Serve as the primary point of contact for customer inquiries, service requests, and urgent situations, delivering a positive customer experience.
• Assess customer needs, provide accurate information, and resolve issues efficiently while managing customer expectations.
• Coordinate with dispatch, logistics, field operations, and other internal teams to ensure timely and effective service delivery.
• Navigate multiple systems simultaneously to manage orders, update accounts, and maintain accurate records.
• Identify, escalate, and support the resolution of complex customer concerns, emergencies, and potential safety issues.
• Build strong relationships with customers and colleagues while contributing to a collaborative, customer-focused team environment.

What You Bring

• 1+ year of customer service experience, preferably in a contact center, customer support, logistics, or operations environment.
• Strong problem-solving, communication, and customer service skills, with the ability to manage sensitive or complex situations professionally.
• Ability to multitask, prioritize effectively, and work confidently across multiple systems and applications.
• High attention to detail, sound judgment, and a collaborative approach to working with cross-functional teams.
• Proficiency with Microsoft Office applications; experience with CRM, billing, or dispatch systems is an asset.
• Availability to work assigned schedules that may include afternoon, evening, overnight, and weekend shifts. Schedules are provided in advance and are based on business needs.
• Fluency in Spanish is considered an asset.

What Sets This Role Apart

• 1-year contract opportunity in a fully remote environment.
• Meaningful work that directly supports customer safety and service excellence.
• Exposure to multiple areas of the business, including customer service, operations, logistics, and safety.
• A collaborative team environment focused on problem-solving and continuous improvement.
• Full-time hours with flexible schedules assigned in advance, including weekend coverage based on operational needs.
• The opportunity to make a real impact during critical customer interactions.

The hourly rate for this position is $20.00 - $24.00 per hour. (If Applicable) This role will be eligible for overtime pay once scheduled work week hours are met.

Please note the compensation information shown above is a general guideline only. Pay rate is based on candidate skills, experience, and qualifications; the candidate's geographical location; and market and business considerations.

Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals; we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at View email address on click.appcast.io to let us know how we can enhance your experience.