Manager II, Operations (Hunger Action Center)

Job Type


Full-time

Description

Who We Are:

The Atlanta Community Food Bank is committed to ending hunger in our community by leveraging food, dedicated people, and innovative solutions to ensure that no one has to worry about their next meal. Since 1979, we've provided vital resources to a growing network of nonprofit partners, including food pantries, community kitchens, childcare centers, night shelters, and senior centers. Today, we proudly serve over 700 partners across 29 counties in metro Atlanta and north Georgia, working together to create a hunger-free future.

Our Promise:

Becoming a Food Banker means more than just a title-it's an invitation to turn your passion and skills into meaningful action. Here, your work will further our mission to engage, educate, and empower our community in the fight against hunger. Our Food Bankers brings boldness, compassion, and accountability to our shared mission, creating real change in the lives of our neighbors. We value dedication, and in return, we foster an inclusive, supportive environment that will encourage our Food Bankers to grow, innovate, and make a lasting impact. Bring your whole heart to the Atlanta Community Food Bank, and join us in making a difference every day.

Where You'll Work:


Operations & Facilities / Supply Chain


About the Role:

The Manager II, Operations (HAC) is a hands-on leadership role responsible for overseeing daily operations within the Hunger Action Center (HAC), one of the Atlanta Community Food Bank's most volunteer-driven and production-focused environments. This position supervises a team and partners closely with frontline leadership to ensure efficient warehouse operations, strong team performance, and an exceptional experience for the more than 30,000 volunteers who serve annually. The role supports operational execution across multiple program areas, including salvage and reclamation operations and the Commodity Supplemental Food Program (CSFP), while helping ensure production goals are met in a safe, organized, and service-oriented environment. The successful candidate will lead through collaboration, problem-solving, and continuous improvement, supporting staff development, operational efficiency, and a mission-driven culture focused on both volunteer engagement and operational excellence.

What You'll Do:

Operations & Warehousing:

• Oversee daily warehouse operations related to salvage sorting, inventory flow, and product handling.
• Support the opening and closing of the facility, as needed.
• Oversee the setup, organization, and maintenance of sorting areas and operational equipment.
• Ensure accurate operational documentation and reporting, including floor inventory, inspection and sanitation checklists, dump reports, temperature logs, and equipment records.
• Monitor inventory control processes, including receipting, validation, cycle counts, reconciliation, and adherence to FIFO (First In, First Out) practices.
• Ensure staff and volunteers are following safety, food safety, and compliance standards across operations.
• Identify operational challenges, improve workflows, and support efficient day-to-day execution.

Customer Service & Volunteer Relations:

• Oversee the volunteer experience to help ensure a welcoming, engaging, and mission-driven environment.
• Support efforts to ensure volunteers feel appreciated and informed throughout their service experience.
• Oversee volunteer production activities, including volunteer onboarding, training support, and daily coordination efforts led by frontline team members.
• Help ensure volunteers receive clear, current, and meaningful information while supporting quality and productivity goals.
• Monitor product quality throughout volunteer sorting activities to ensure accurate coding, proper storage, and adherence to operational standards.
• Partner with HAC supervisor and frontline staff to maintain a high standard of customer service and volunteer engagement.

Leads a Successful Team:

• Execute department strategy by translating goals and initiatives into actionable plans for the team.

• In collaboration with the supervisor, lead operations, ensuring team members are productive, engaged, and meeting performance expectations.

• Provide hands-on support to team members, guiding them through challenges and offering real-time coaching and feedback.

• Monitor and evaluate team performance, implementing improvement plans and ensuring adherence to organizational standards.

• Facilitate communication between staff and upper management, ensuring clarity on expectations, priorities, and progress.

• Support hiring, onboarding, and training of new team members, ensuring they are equipped to perform their roles effectively.

• Foster a positive team environment, promoting collaboration, accountability, and strong morale within the department.

• Track and report team metrics to department leadership, identifying areas for improvement and successes in meeting goals.

Key Competencies we look for in All our Food Bankers are:

• Customer Focus
• Decision Making
• Accountability
• The Ability to Navigate Change

If you're excited about this role and can clearly demonstrate these and the other skills named below, we encourage you to apply. You may be just the right candidate for this or other roles!

What You'll Need: Skills your resume should demonstrate:

• Proven track record of building and leading high-performing teams, including coaching, developing, managing performance, interviewing, hiring, and resolving employee relations matters.
• Demonstrated success managing warehouse and/or retail operations, including organization and maintenance of physical space, inventory planning and control, staffing oversight, and volunteer coordination.
• Experience developing, implementing, and continuously improving operational processes in alignment with safety standards while ensuring timely execution and delivery of products to clients
• Strong working knowledge of Microsoft Office Suite (Excel, Outlook, PowerPoint, Word) and Google Workspace applications.
• Demonstrated experience utilizing warehouse management, inventory management, and/or ERP systems to support operational efficiency and reporting.
• Strong interpersonal, verbal, and written communication skills with the ability to effectively manage multiple priorities, exercise sound judgment, and collaborate with diverse teams in a fast-paced environment.
• Proven strategic and critical thinking skills, with the ability to analyze operational challenges, identify process improvement opportunities, and implement effective solutions that support organizational goals.

There may be some Physical Demands and Travel:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is routinely required to lift 25 lbs.