Assistant Manager

Assistant Manager

La Habra, California, United States

Store Assistant Manager at Tous Les Jours Store

Reports To: General Manager

Job Type: Full Time Employee

Location: La Habra, CA

Summary

The Café Assistant Manager supports the General Manager in achieving financial objectives, overseeing daily operations, ensuring staff compliance with standards and procedures, and providing a superior guest experience. The role involves assisting in the development and implementation of strategies to increase revenue, coordinating activities across multiple departments, and contributing to a positive work environment.

Job Duties include but are not limited to the following:

1) Financial, Operational Oversight, and Revenue Growth:

• Assists in achieving financial objectives by helping to develop, monitor, and execute financial operational plans, budgets, and sales & marketing strategies to support the overall goals of Tous Les Jours.
• Supports the day-to-day operations of the café, including scheduling, planning, and organizing work, while helping to control labor and expenses. Monitors variances and assists in initiating corrective actions as needed.
• Contributes to developing and implementing creative strategies to increase revenue and enhance catering sales through effective oversight of sales initiatives and actionable, measurable sales deliverables.
• Participates in regular meetings with the management team to review performance, provide input, and help guide motivation and direction toward achieving both individual and company objectives.
• Monitors café appearance and coordinates with the team to ensure issues are resolved promptly.

2) Staff Coordination and Development:

• Assists in recruiting, training, and supporting café staff and supervisors.
• Supports direct reports in accomplishing performance goals, providing input on developmental coaching and guidance for long-term career growth opportunities.
• Participates in planning sessions and performance reviews, assisting in supervising and directing regular training for all staff in guest service, food & beverage operations, loss prevention, and company standards.
• Contributes to fostering high staff morale and effective performance, helping to maintain an open-door policy to facilitate proper communication between departments.

3) Guest Service and Relations:

• Supports achieving and maintaining overall guest service goals through team coordination.
• Oversees aspects of the guest service model, ensuring guest complaints are addressed appropriately and service recovery gestures are made to ensure complete guest satisfaction.
• Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements.

4) Compliance and Safety:

• Assists in ensuring compliance with all applicable occupational, health, and safety regulations and laws.
• Contributes to creating an environment where safety comes first, supporting the Safety Program and ensuring company safety policies are followed.

Qualifications

• Minimum of 1-2 years of experience in the F&B or similar industry.
• Bachelors degree in business, marketing, or a related field preferred.
• Excellent written and verbal communication skills.
• Ability to handle multiple projects simultaneously and work under pressure