Service Technician

Job Title: Service technician
Job Type: Contract to hire

Location: Norcross, GA (Fully on-site) 
Shift: Monday–Friday, 8:00am–5:00pm (OT is mandatory when required)
Pay: $17/hr.

Position Overview

Technicians will primarily perform plug-and-play testing, and—when properly trained or experienced—may also complete actual device repairs. This role also includes data entry in Oracle, the system of record. Oracle or repair experience is a plus, but not required. This hands-on position plays a key role in maintaining service quality, reducing downtime, and supporting efficient device processing.

Essential Job Duties & Responsibilities

• Perform plug-and-play testing on devices to verify functionality.
• Diagnose issues with computers, laptops, and other hardware, including performance problems, software malfunctions, and component failures.
• Repair or replace malfunctioning hardware components (e.g., drives, memory, screens, power supplies) when qualified or trained.
• Perform hardware upgrades such as adding RAM or upgrading processors.
• Install, configure, and update operating systems, drivers, and applications.
• Inspect incoming devices for damage or defects before repairs begin.
• Accurately complete data entry in Oracle for all processed devices.
• Document repair findings and communicate with Project Leads as needed.
• Provide troubleshooting support for technical issues that arise after repairs.
• Repackage and label repaired devices for shipment.
• Follow established processes and contribute to continuous improvement efforts.

Qualifications & Requirements

• Previous electronics repair or IT support experience preferred.
• Experience with Oracle or other warehouse/repair systems is a plus.
• Comfortable working with handheld devices, hardware components, and software.
• Strong attention to detail and ability to follow technical procedures.
• Good communication and teamwork skills.
• Soldering experience is a plus.
• High school diploma or equivalent; technical certifications welcomed.
• Ability to sit or stand for extended periods.
• Able to handle small tools and components with precision.
• Must be able to lift up to 30 lbs.
• Comfortable working in a technology repair environment and adhering to safety protocols.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.