GROCERY/HELPER CLERK

Job Title

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

Promote trust and respect among associates. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. Inform customers of grocery specials. Provide customers with fresh products that they have ordered. Recommend grocery items to customers to ensure they get the products they want and need. Check product quality to ensure freshness. Review "sell by" dates and take appropriate action. Strive for at least five items in the bag while ensuring that contents or items are not damaged. Follow best practices for bagging items in various types of bags (reusable/plastic/paper). Assist in removing customer's merchandise from bottom of cart for checkout. Offer assistance to customers with loading bags into their car. Return merchandise to store shelves. Gather carts and return them to designated areas. Understand the store's layout and have the ability to locate products and conduct price checks for cashiers. Order, label, stock and inventory department merchandise. Report product ordering/shipping discrepancies to the department manager. Display a positive attitude. Stay current with present, future, seasonal and special ads. Adhere to all food safety regulations and guidelines. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained. Use all equipment in grocery department such as refrigerators, freezers, baler, u-boats, compactor, forklift, and pallet jacks according to company guidelines. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including robbery, theft or fraud. Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum: Ability to handle stressful situations. Effective communication skills. Knowledge of basic math (counting, addition, and subtraction). Current food handlers permit once employed. Must be at least 18 years of age. Desired: Retail experience.