Information Technology Manager

Job Details

Please note: all position postings close at 12:00 A.M. CST on the position closing date

Information Technology Manager

Working Title Executive Director of Enterprise Technology

Position # A00587

Department Information and Technology Services

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Employment Status:

Full time (29-40 Hrs)

Type of Employment:

Staff

of openings:

1

Location:

ASU-Jonesboro

Proposed Salary Range:

Commensurate with Experience

Closing:

8/3/26

Please note: All postings close at 12 A.M. CST on the closing date. This employer participates in E-Verify.

Position Summary:

The Executive Director of Enterprise Technology provides executive leadership for enterprise information technology projects and strategic oversight of ITS Communications Services department, including Networking and Telecommunications.

Reporting directly to the Chief Information Officer (CIO), this position serves as a member of the ITS Senior Leadership Team and is responsible for leading complex, cross-functional technology initiatives that advance the University's strategic priorities while ensuring reliable, secure, and scalable network and communications infrastructure.

This position leads the planning, coordination, governance, and successful execution of enterprise technology projects across all ITS functional areas while directing the daily operations and long-term strategic planning of Communications Services. The Executive Director collaborates with ITS leadership, institutional stakeholders, executive leadership, faculty, staff, students, and external vendors to align technology initiatives with institutional goals, improve operational effectiveness, and support innovation across the University.

This role is governed by state and federal laws and institution policies.

Duties & Responsibilities:

Strategic Technology Project Leadership

• Lead enterprise technology projects through the complete project lifecycle, including initiation, planning, execution, monitoring, implementation, and project closeout.

• Develop and maintain the ITS project portfolio, ensuring projects align with institutional strategic priorities, available resources, and organizational objectives.

• Coordinate cross-functional teams across all ITS units based on project scope.

• Develop project schedules, communication plans, resource plans, budgets, implementation strategies, and executive reporting.

• Coordinate with technology vendors and third-party partners to ensure successful project implementation and contract compliance

Communications Services Leadership

• Provide executive leadership and operational oversight for the Communications Services department, including Networking and Telecommunications.

• Oversee the planning, implementation, maintenance, monitoring, security, and lifecycle management of the University's wired, wireless, and network infrastructure.

• Develop strategic roadmaps for networking and communications technologies that support academic, administrative, research, and online learning initiatives.

• Collaborate closely with the Director of IT Security to ensure network architecture supports institutional cybersecurity objectives and industry best practices.

• Lead network modernization initiatives, including wireless expansion, cloud connectivity, network segmentation, redundancy, and emerging communications technologies.

• Oversee telecommunications systems, Internet service providers, vendor relationships, maintenance agreements, procurement activities, and technology contracts related to Communications Services.

• Monitor operational performance, capacity planning, business continuity, and disaster recovery initiatives related to networking and telecommunications.

Leadership and Administration

• Serve as a member of the ITS Senior Leadership Team and contribute to departmental strategic planning, budgeting, policy development, and operational decision-making.

• Partner with ITS directors and institutional leadership to develop and execute strategic technology initiatives that support the University's mission.

• Promote collaboration across ITS functional areas while ensuring alignment of technology initiatives and operational priorities.

• Maintain awareness of applicable regulatory and compliance requirements including FERPA, GLBA, PCI-DSS, CJIS, HIPAA (where applicable), and institutional information security policies.

• Represent ITS on University committees, planning groups, and vendor meetings as assigned. · Perform other duties as assigned.

Knowledge/Skills/Abilities:

· Extensive knowledge of enterprise project management principles, methodologies, and best practices, including Agile, Waterfall, and hybrid project delivery models.

· Strong understanding of enterprise networking technologies, including wired and wireless networking, routing, switching, network architecture, Internet connectivity, telecommunications systems, cloud networking, and related infrastructure technologies.

· Demonstrated ability to lead multiple complex enterprise technology projects simultaneously while balancing organizational priorities and available resources.

· Strong leadership and supervisory skills with the ability to mentor, motivate, and develop technical professionals.

· Excellent written, verbal, interpersonal, and presentation skills with the ability to communicate effectively with executive leadership, faculty, staff, technical teams, vendors, and external partners.

· Demonstrated ability to build collaborative relationships across technical and functional departments while driving organizational change and technology adoption.

· Experience with technology procurement, vendor management, contract administration, and third-party technology implementations.

· Commitment to customer service, operational excellence, innovation, and continuous improvement.

General Days/Hours:

Monday - Friday

8:00 a.m. - 5:00 p.m.

Additional hours as requested and/or needed.

Regular and reliable attendance.

Other:

Please note: all position postings close at 12:00 A.M. CST on the position closing date

Preferred qualifications include:

· Experience with enterprise networking infrastructure, telecommunications systems, or technology infrastructure planning.

· Project Management Professional (PMP) certification.

· Cisco CCNA, CCNP, Aruba, Fortinet, or equivalent networking certifications.

· Experience in higher education information technology leadership.

· Experience leading organizational change management and enterprise technology implementations.

Minimum Qualifications:

· The formal education equivalent of an earned bachelor's degree in Information Technology, Computer Science, Information Systems, Network Engineering, Business Administration, Project Management, Engineering, or a related field.

· Two (2) years of progressively responsible experience leading enterprise technology projects, technology operations, networking, telecommunications, or related information technology functions.

· Demonstrated experience managing enterprise technology projects involving multiple technical teams and institutional stakeholders.

Other job-related Education and/or Experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval or the qualifications review committee.

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