Service Technician

Job Description

Job Description

Renewal by Andersen is a High-End Window and Door Replacement Company – the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process, and every member of our team should strive to do their best to provide this type of experience for our homeowners.
- Check out this video to see who we are!

What We Offer:

• A Culture People Love – proudly recognized as a Top 10 Best Place to Work for 4yrs in a row

• Time to Recharge – enjoy paid time off plus six paid holidays to support your work-life balance

• Health & Peace of Mind – medical, dental, vision, and life insurance to support your wellbeing

• Join a Company Where Growth is Real – over 60% of our leaders were promoted from within

• Monthly Vehicle Allowance & Fuel Card for Personal Vehicle, if Applicable

• Hourly Rate: $20hr - $22hr

• Schedule: Monday - Friday (Full Time) 7AM - 4PM

Window/Door Installation Service Technicians provide superior field support to Renewal by Andersen Customers. Performing as a member of an installation and/or service team.

Responsibilities:

• Service and repair previously installed Renewal by Andersen products

• Analyzes customer situations, determine corrective action to be taken and verify the action has fixed the situation as efficiently and cost effective as possible

• Install window and door replacements

• Inventory service stock area of warehouse

• Accurately measure dimensions and determine installation processes for windows and doors

• Provide installation solutions that match customer expectations

• Complete and submit required paperwork

• Portray a professional image and provide a high level of customer satisfaction

Requirements:

• High School Diploma or Equivalent

• At least 2yrs of Construction or Home Improvement Experience

• At least 2yrs of Customer Service Experience

• Prior Experience with Servicing and Repairing Previously Installed Windows

• Prior Experience with Conducting Technical Measures Required for Installation

• Renewal Window Installation Experience is Strongly Preferred

• Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach

• Ability to maintain perspective under demanding conditions

• Demonstrated interpersonal communication skills; strong listening and empathy skills; organization skills for managing work schedules, job priorities and stock levels

**Must be willing to undergo a criminal background check**
**Must be willing to undergo a pre-employment drug screening**
**Must have a valid driver's license and clean driving record**
**This Company Participates in E-Verify**

Our Company Culture is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment ”.

Renewal by Andersen® careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.