Field Service Tech - Coffee

Field Service Technician Beverage / Coffee Machines

Compensation: D.O.E, plus bonus, benefits on day 1, plus overtime pay! Location: Chicago, IL and surrounding metro areas (up to 100% travel). Tools and toolbox provided, company credit card, phone, laptop provided. Meals, hotel, and rental car are paid for while traveling and the loyalty points you accrue are yours to keep and use!! Mileage is reimbursed if you use your own vehicle on local travel but prefer you to rent a car.

Overview: Field Service Technician

We are looking for a Field Service Technician to join an industry-leading organization. In this role, you will be responsible for providing start-up, installation, warranty service, and general support for the Service Network/customers in your assigned territory. If you have experience as a Service Technician and are looking to grow your career with a top-notch company, please reach out to us to learn more about this opportunity.

Responsibilities: Field Service Technician

• Provide technical and operational support for customers and partners.
• Proficient with electrical, plumbing, and mechanical aspects of machine installation, operation, and repair.
• Repair and maintenance of coffee and espresso machines.
• Provide superior customer service and maintain a professional appearance, positive attitude, and excellent communication.
• Handle and resolve more complex customer requests or complaints when necessary.
• Willingness to work various shift hours as assigned (including 10-hour shifts)
• Must be able to travel and work independently.
• Requires 100% travel

Requirements: Field Service Technician

• High School Diploma/GED
• Minimum 1 year of related work experience as a technician for a manufacturer or service provider for coffee/beverage/or similar equipment
• Ability to communicate with internal teams and clients
• Excellent customer service
• Willingness to travel up to 100%
• Ability to work in elevations greater than 20 feet.
• Ability to lift up to 50 lbs. floor to waist.
• Ability to team lift 50 lbs. waist to shoulder, overhead or carry 20 feet.
• Must be able to drive a motor vehicle with a valid driver's license.
• Must be able to sit for extended periods of time when traveling by airplane or vehicle.
• Must be able to stand for extended periods of time when visiting sites.