Product Support Specialist

Who We Are At KLS Martin, we offer a unique opportunity to contribute to the success of a dynamic and thriving company whose products are used daily across the world to help surgical patients. The KLS Martin Group is a worldwide leader in creating surgical solutions for the craniomaxillofacial and cardiothoracic fields. Surgical innovation is our passion, and we are constantly working with surgeons to improve surgical care for their patients. Our product portfolio includes titanium and resorbable implants for reconstruction, innovative distraction devices to stimulate bone lengthening, over 4,000 surgical instruments, and other surgical products designed specifically for CMF and cardiothoracic surgeons. KLS Martin is an innovative leader in the treatment of CMF deformities and trauma cases. We use Individual Patient Solutions (IPS) by using our proprietary IPS products where CT scans are used to custom design implants that are created specifically for that individual patient. This technology allows our surgeons to provide the best‑in‑class treatment for their patients. KLS Martin Guiding Principles Established, Privately Held Business Group – Responsive to customers, not shareholders. KLS Martin has manufactured medical products since 1896, and we have sold our products in the United States under the KLS name since 1993. We have always been, and always will be, privately owned. Patient Focus – We design products with the patient in mind – CMF, Thoracic & Hand Product to Table – Integrated planning, design, manufacturing and distribution process Educational Partner – Our primary focus for support is on education Inventory Alliance – Inventory management is critical to patient treatment/outcome Surgical Innovation is Our Passion – More than just a tagline What We Offer We provide full‑time employees with a competitive benefits package, including paid parental leave In‑house training and professional development opportunities A culture of creativity and innovation by drawing on diverse perspectives and ideas to drive surgical innovation Job Summary Assist in the management of a product line or multiple product lines. Increase the profitability of existing products and aid in the development of new products with maximum profitability. Assist in the improvement of products from existing ideas and the development of new ideas while gaining industry experience and contact with customers. Develop business and technical knowledge and demonstrate a high degree of work ethic in the accomplishment of assigned goals. Essential Functions, Duties, And Responsibilities Be able to in‑service, maintain, and restock all products in the KLS Martin LP current product portfolio Use professional verbal and written communication skills to explain technical product information to customers, salespeople, and other employees Prioritize activities and tasks based on set sales and development goals for the product line Organize and execute trips to field locations to perform job duties and responsibilities at trade shows, customer on‑site locations, sales meetings, workshops, cadaver labs, and in surgery Author and assist in publishing product education and product marketing media Educate employees in the assembly, use, and maintenance/restock of assigned product(s) Research a product's market potential and develop a sales & price strategy Stay current on and cross reference competitive product offering and pricing Stay current on the standard of care and new technologies in the market in which the assigned product is applied Ensure the efficiency of products through product design and in collaboration with field inventory, warehouse inventory, and shipping key personnel Complete necessary documents for Product Development milestones & assist in the creation of regulatory submissions and inquiries during submissions Maintain an in‑depth knowledge of published clinical and internal testing & evidence for all marketing claims in the assigned product(s) Manage production of product development projects (PDSR/PVR) with manufacturing engineers Package & Ship products to the office or other field locations Complete, understand, and follow all required company policy trainings Understand KLS Martin Non‑Disclosure Agreements and when to execute them Understand government regulations and company policy on expense activities Submit expenses for reimbursement following the company travel policy Complete Hospital Credentialing where necessary to perform essential duties Qualifications Educational and Experience Requirements 4 year college degree or equivalent combination of education and experience Previous experience or demonstrated ability to learn, Salesforce.com, SAP, Excel, Word, PowerPoint, Outlook, Concur, Paycom, iOS iPad & iPhone May require approximately 25% travel Knowledge, Skills, And Abilities Ability to develop and maintain collaborative relationships with all levels within the organization Plan and organize internal cross‑department meetings to accomplish goals of the product line or project Ability to follow through on issues, make informed decisions that comply with policies and procedures, complete tasks and problem‑solve Demonstrate the ability to work with minimal supervision and accomplish high level goals with minimal explicit instructions Skill Requirements Typing/computer keyboard Utilize computer software (specified above) Retrieve and compile information Maintain records/logs Verify data and information Organize and prioritize information/tasks Operate office equipment Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs) Verbal communication Written communication Public speaking/group presentations Research, analyze and interpret information Investigate, evaluate, recommend action Basic mathematical concepts (e.g. add, subtract) Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics) Physical Requirements Sitting for extended periods Standing for extended periods Extended periods viewing computer screen Walking Reading Speaking Hear/Listen Maintain regular, punctual attendance Lifting/carrying up to 20 pounds various items Lifting/carrying more than 20 pounds various items Repetitive Motions Pushing/Pulling Bending/Stooping Reaching/Grasping Writing Hazards Normal office environment Toxic or caustic chemicals Electrical current Housekeeping and/or cleaning agents #J-18808-Ljbffr