Life - Customer Service Representative

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person.


If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.


Build your future with us


Our life policy services department is currently seeking an associate customer service representative. This role is responsible for servicing both our agents and policyholders with their life insurance policies. This position is based at our Headquarters in Fairfield, Ohio.

The pay range for this position is $18.50 - $19.50 hourly. The pay determination is based on the applicant's education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to:

• handles high volume of phone calls
• mail daily LifePRO letters, correspondence and checks
• process daily check extracts
• update addresses for returned mail
• logging all live checks in shared spreadsheet and hand deliver to Corporate Accounting for deposit
• receives customers' requests by telephone, fax, mail, or e-mail; analyzes request, provides needed service or information as needed.
• processes loans, withdrawals, surrenders, inquiries, beneficiary/ownership changes, reinstatements, collateral assignments, external 1035/transfers, internal replacement and conversion close outs
• assigns tasks to co-workers as necessary
• assists in the formulation of various reports as needed
• assess department workload to provide back-up for co-workers as needed
• meet with field representatives for team meetings

Be equipped with:

• ability to efficiently learn new operating systems and various reference materials
• ability to collaborate and work independently.
• desire to pursue further continuing education - including pursuit of accredited insurance class/exam (such as LOMA) or equivalent
• excellent oral and written communication skills
• good decision-making skills

Bring education and experience from:

• a high school diploma or equivalent (required)
• experience with LifePRO, LifePRO Digital Suite (LDS), Outlook, Excel, Lexis Nexis (preferred)
• excellent understanding of coverage, rating, company products and Life Policy Service responsibilities (preferred)

Enhance your talents


Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.


Enjoy benefits and amenities


Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.


Embrace a diverse team


As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.