Senior IT Production Operations Specialist / Desktop Support
Saviance
Job Title
Understands key issues that happen within the area that they support and drives for issue resolution. Guides and coaches junior team members as needed. Improves the production operations for the area they support through automation and better processes.
RESPONSIBILITIES:
- 3+ years of related experience including a minimum of 1 year in an area supporting production operations.
- WORK EXPERIENCE: IT 3+ years
- EDUCATION: Bachelors: Computer and Information Science (Preferred)
TOP 3 MUST-HAVES (HARD SKILLS):
- Ability to determine client's issues
- IT Support background
- Troubleshooting experience
NICE-TO-HAVES (HARD SKILLS):
- OKTA
- Service Now
- Desktop support in large office setting, with call center or helpdesk experience will be helpful.
- Improves the production operations for the area they support through automation and better processes
Vacancy posted 15 days ago
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