Patient Care and Operations Coordinator

Job Description

Job Description

Patient Experience and Operations Coordinator (Healthcare)
Mooresville, NC | Full-Time | $23–$28/hr + Performance Bonus

Ascend Health and Wellness is a fast-growing outpatient medical practice specializing in hormone optimization (BHRT), weight loss medicine, peptide therapy, and preventative care. Our model blends personalized medicine with efficient systems and a high-touch patient experience. We have been dedicated to providing top-tier healthcare services for over 4 years. Our commitment to patient-centered care and innovative wellness solutions has earned us the trust and loyalty of our community. 

• We are hiring a Patient Experience and Operations Coordinator to serve as a key part of our patient experience and operations team. We’re looking for someone who wants more than a job and is excited to grow alongside a rapidly expanding practice. This is not a basic administrative or front desk role—you will be responsible for coordinating patient communication, administrative workflows, and helping maintain an exceptional patient experience throughout the practice. This role plays a direct part in patient retention, schedule efficiency, and overall practice growth.

What You’ll Do

• Manage inbound communication with new leads, schedule and coordinate appointments, and maintain reporting related to patient scheduling and visit activity. 
• Coordinate patient communication and ensure a high-quality experience
• Assist in billing workflows including patient balances, payment collection, and basic reconciliation
• Assist with patient onboarding documentation and internal coordination
• Monitor systems, processes, and performance metrics to ensure efficiency

This role is NOT a fit for someone who:

• Prefers a slow-paced environment 
• Is not people-friendly
• Needs constant direction 
• Is uncomfortable handling patient financial conversations

Compensation & Benefits

• $23–$28/hour based on experience + up to 5% quarterly performance bonus based on measurable KPIs including schedule utilization, response time, and patient satisfaction
• Health/Dental/Vision
• STD/LTD/Life Insurance
• 401(k): 6% employer match (2-year vesting)
• PTO: 10–20 days based on tenure + six paid holidays

Schedule

• Monday–Friday, in person, approximately 8:30am–5:00pm
• Limited scheduling flexibility may be available based on performance and role responsibilities.

Requirements:

• Experience with scheduling software, medical billing workflows, or financial administrative tasks
• Demonstrate strong organization and the ability to manage multiple priorities in a fast-paced environment with frequent patient communication.
• Excellent communication and problem-solving ability
• Highly responsive, detail-oriented, and takes strong ownership of responsibilities.
• Strong administrative and organizational skills
• Consistently demonstrate integrity, patience, and a high standard of patient-facing customer care, including the ability to handle sensitive conversations with professionalism and composure.

Preferred:

• Bachelor's Degree
• 2+ years of experience in outpatient healthcare or medical office setting
• Familiarity with EMR/EHR systems
• Comfort with technology and the ability to learn new systems quickly is highly valued.
• We value warmth, professionalism, accountability, and people who naturally take initiative without needing constant oversight.

Why This Role Stands Out

• High-impact role directly tied to patient experience, operational performance, and practice growth.
• Exposure to all aspects of a growing medical practice.
• Opportunity to grow into further operations or leadership support roles.
• Performance-driven environment with strong expectations and autonomy.

If you’re someone who thrives in a fast-paced environment, takes ownership of your work, and wants to play a meaningful role in a growing healthcare practice, we encourage you to apply.