Night Audit

Job Title: Front Office Host Department: Front Office Reports to: Front Office Manager Thompson San Antonio-Riverwalk is seeking a detail-oriented and service-driven Night Auditor to join our team. Night Auditors will be the first point of contact for guests during the night shift, providing exceptional guest services while maintaining the integrity of financial and operational records. This position offers a unique opportunity to develop your skills in hotel management, guest relations, and hospitality operations during the overnight hours. Key Responsibilities Follow hotel policies, safety standards, and guest privacy practices. Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently during the night shift. Manage front desk operations, including handling multi-line phone systems and providing excellent customer service with professionalism and courtesy. Conduct nightly audits of guest accounts, ensuring accuracy in billing, reservations, and financial records. Respond promptly to guest inquiries, requests, and complaints with a positive attitude, ensuring guest satisfaction. Prepare detailed shift reports and incident logs to ensure seamless communication between shifts. Qualifications 1-2 years of hotel or customer service experience preferred. Flexibility to work mornings, evenings, weekends, and holidays. Strong customer service, communication, and problem-solving skills. Proficiency in hotel management software and multi-line phone systems. Knowledge of night audit procedures, hotel accounting practices, and security protocols. Ability to work independently during overnight hours while maintaining high energy levels and attention to detail. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr