Sr. Provider Operations Specialist (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii.

About the Role

In this role, you will work directly with our roster automation lead to validate data pipelines, execute bulk enrollment record updates, and maintain reconciliation workflows across 50+ payer networks. You will build and maintain operational documentation and SOPs that eliminate tribal knowledge, create real-time visibility into enrollment and roster status, and scope operational requirements for new initiatives before they reach execution. Your work ensures that teams across the organization operate from a single, accurate source of truth and that every operational change is implemented with complete documentation and readiness. If you are passionate about building scalable systems, simplifying complex data, making the invisible visible, and making a meaningful impact, this role is for you.

Required Qualifications

• 3+ years of experience in healthcare operations, data management, provider network operations, or credentialing/enrollment support

• Demonstrated ability to analyze operational data, troubleshoot data discrepancies, and implement structured solutions using spreadsheets (Excel and/or Google Sheets)

• Experience manipulating, cleaning, and validating large datasets (1,000+ rows) for accuracy and completeness; ability to identify patterns, anomalies, and root causes in structured data

• Ability to manage competing priorities, meet deadlines in a fast-paced environment, and communicate progress and blockers clearly to stakeholders

• Strong written and verbal communication skills, with ability to translate operational data and findings into clear summaries for both technical and non-technical audiences

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Experience with provider roster management, network reconciliation, or bulk data operations in healthcare, insurance, or health-tech, with exceptional attention to detail where accuracy directly impacts downstream financial or operational outcomes

• Experience with workflow automation, scripting, or low-code tools (Google Apps Script, Zapier, Make, Python for data manipulation) to reduce manual operational work - Experience with business intelligence or reporting tools (Metabase, Looker, Tableau, Power BI, or similar) and comfort reading or writing basic SQL queries

• Experience working within CRM, database, or ticketing platforms (Salesforce, Airtable, Zendesk, or similar) to update records, build reports, and maintain data integrity at scale

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)

• Attractive pay and benefits : Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits : Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access : Start saving for your future

• Generous time-off policies : Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave : Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP) : Supporting your mental and physical health

• Quarterly department stipend : Fun team-building activities or in-person gatherings

• Community and employee resource groups : Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

• Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses

• Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.