RF Hardware Support Specialist (Remote)

Overview At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time. About The Position The RF Hardware Support Specialist is responsible for Tier 2 support, lifecycle management, and operational stability of enterprise RF hardware and barcode printing solutions across Kenco operations. This role provides advanced technical support for rugged mobility devices, RF scanners, and barcode printers, serves as the system administrator for SOTI Mobile Device Management (MDM), and partners with the IT Provisioning Manager to manage vendors supporting RF hardware and printing technologies. The position ensures reliable device performance, consistent configuration standards, effective vendor engagement, and timely resolution of escalated hardware and mobility-related incidents in support of warehouse and operational environments. Responsibilities Provide Tier 2 technical support for RF hardware, rugged mobility devices, and barcode printers, including advanced troubleshooting and resolution of escalated incidents. Serve as the primary administrator for SOTI Mobile Device Management (MDM), including device enrollment, configuration, policy management, software updates, and compliance monitoring. Manage configuration standards, imaging, and deployment processes for RF devices and barcode printers. Coordinate repair, replacement, and lifecycle management activities for RF hardware and barcode printing equipment. Execute approved hardware orders for RF devices and barcode printers, including order placement, status tracking, receipt validation, and issue resolution, in coordination with the IT Provisioning Manager. Maintain accurate inventory records, asset tracking, and lifecycle documentation in coordination with IT Asset Management. Validate returned and replacement RF devices for redeployment readiness or retirement, ensuring accurate lifecycle status updates in asset management systems. Support device deployments, site launches, expansions, and refresh initiatives in coordination with Operations and IT teams. Coordinate RF device firmware and configuration changes, including testing, controlled rollout, and issue remediation, to minimize operational disruption. Support investigation of RF performance issues in warehouse environments by partnering with network and operations teams to differentiate device‑related versus infrastructure‑related causes. Develop and maintain technical documentation, standard operating procedures, and support playbooks related to RF hardware, barcode printers, and SOTI administration. Ensure RF hardware and barcode printing solutions comply with security standards, operational requirements, and IT policies. Perform other related duties as assigned by management. Qualifications Bachelor’s degree in Information Technology, Engineering, or a related field preferred; equivalent experience may be substituted (one year of professional experience per year of degree). 3 years of experience supporting RF hardware, rugged mobility devices, barcode scanners, and/or barcode printers in an enterprise or warehouse environment. Must be able to work occasionally outside of normal business hours (nights and weekends) for emergency support and key projects. Hands-on experience administering SOTI Mobile Device Management (MDM) or similar mobility management platforms. Experience supporting Zebra, Honeywell, or similar RF hardware and industrial barcode printing technologies preferred. Experience working with IT Service Management (ITSM) systems for incident, problem, and asset tracking. Familiarity with warehouse management systems (WMS) and operational technology environments. Experience coordinating with hardware vendors, support providers, and third-party service partners. Strong documentation and process discipline. Competencies Business Acumen – Understands organizational drivers, technology trends, and their impact on operational outcomes. Communicate for Impact– Communicates network priorities, direction, and progress clearly and effectively. Relationship Management – Builds strong partnerships with internal business and IT stakeholders. Strategic Agility– Balances daily operational demands with execution of the network roadmap. Operational Excellence – Demonstrates commitment to process improvement, KPI‑driven performance, and high‑reliability operations. Travel Requirements This position is expected to travel approximately 25% or less. A passport is not required but recommended. For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy. Benefits Offered Medical insurance including HSA, HRA and FSA accounts Supplemental insurance including critical illness, hospital indemnity, accidental injury Dental Insurance Vision Insurance Basic Life and Supplemental Life Short Term and Long Term Disability Paid Parental Leave 401(k) Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment) Employer Paid Holidays- 10 days Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company. Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law. 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