Collision Repair Estimator

Job Description

Job Description

Collision Repair Estimator
Location: Schaumburg, IL
Company: Collision Service Center

About Us: Collision Service Center is a family-owned and operated collision repair facility with a strong reputation for delivering quality service and customer care. Located in Schaumburg, IL, we take pride in our long-standing relationships with our customers, insurance partners, and the community. Our continued success is built on hiring professionals who value excellence, integrity, and a strong customer-first mindset.

We are currently seeking a Collision Repair Estimator who is experienced, detail-oriented, and passionate about providing outstanding customer service. If you're a motivated professional with estimating experience and a commitment to delivering a best-in-class customer experience, we’d love to hear from you. Relocation assistance is available for the right candidate.

Position Summary: As a Collision Repair Estimator, you will be the first point of contact for our customers and play a vital role in guiding them through the repair process. This role combines technical expertise in vehicle estimating with a proactive, empathetic, and communicative approach to customer service. You'll serve as the liaison between customers, insurance partners, and the repair team—ensuring a seamless and stress-free experience from start to finish.

Key Responsibilities:

Customer Service & Communication

· Greet all customers in a warm, friendly, and professional manner

· Listen actively and respond empathetically to customer concerns or questions

· Guide customers through the collision repair process, clearly explaining procedures, timelines, and expectations

· Maintain consistent communication with customers throughout the repair, providing updates and managing expectations

· Build trust and rapport to enhance customer satisfaction and loyalty

Estimating & Repair Coordination

· Accurately inspect and assess vehicle damage and prepare detailed repair estimates

· Ensure all customer and vehicle information is thoroughly documented and updated in the system

· Coordinate with insurance companies and adjusters to ensure compliance with company protocols and claim requirements

· Monitor the progress of repairs and keep all stakeholders informed

· Offer value-added services when appropriate and educate customers on benefits

Administrative Duties

· Maintain clear and accurate notes within the estimating and repair tracking systems

· Follow up on parts orders, repair timelines, and insurance authorizations

· Collaborate with the repair team to ensure timely and quality repairs

Join Our Team: If you are a customer-focused professional with estimating experience looking to work in a high-performing and supportive environment, apply today and help us continue to provide the exceptional service our customers have come to expect.

Requirements

· Prior experience as a collision estimator or in a related automotive/insurance claims role is required

· Strong background in customer service within a collision repair environment preferred

· Proficiency with estimating software (CCC ONE, Audatex, or similar systems)

· Excellent communication, organizational, and interpersonal skills

· Ability to manage multiple tasks in a fast-paced environment

· Detail-oriented with a commitment to quality and accuracy

· Bilingual skills a plus

Benefits

· Competitive flat-rate pay structure with production bonuses

· Paid vacation and holidays

· Health and dental insurance reimbursement available

· Supportive, family-owned and operated team environment

· Relocation assistance available for qualified candidates