Customer Service Representative

Job Description

Job Description

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Windber, PA, that is a perfect fit for you! We are a fast-paced clinic that needs a great multi-tasker with great customer service who isn't afraid to learn new things.

As the first and last person our clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help patients get back to the lives they love.

We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together.

Start down your exciting career path today by applying for our Customer Service Representative job opening! Responsibilities

• Multi-task with a smile
• Answer/make calls to/from patients, physician offices, work comp companies, insurance companies
• Act as a patient liaison between patients and physician offices, work comp companies, insurance companies when appropriate
• Gather and enter new patient data; track of all patient referrals
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Verify and enter insurance information
• Submit and track authorization requests in a timely manner
• Upload various paperwork into our computer system
• Collect mail; distribute mail to proper people
• Communicate with and send benefits paperwork to our in-house biller daily
• Fax reports to physicians, work comp requests, etc
• Print, prepare and organize paperwork for the next day
• Communicate with the office manager and clinicians about scheduling changes/patient arrival
• Help with clinic up-keep throughout the day (rooms, tables, laundry, etc)

Required Skills

• High school diploma or equivalent
• Valid driver's license and reliable transportation
• Excellent communicator, multitasker, and detail-oriented
• Great work ethic and compassionate/empathetic toward people that are in pain 
• Great demeanor, positive attitude and strong integrity
• Shift is M-F, current need is 10:00am-6:30pm
• Punctual, ready to start at 10:00am
• Must be a team player
• We are not currently wearing masks (covering mouth, nose and chin), however, if it becomes required, then participation is mandatory due to our clientele