Head of Compliance & Legal Counsel

Job Description

Job Description

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are:

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

The Job:

The Head of Compliance & Legal Counsel owns Convoso's compliance program and serves as a hands-on in-house legal resource to the business. The role oversees compliance with federal and state laws governing telemarketing, teleservices, messaging, and privacy, as well as the rules that apply to contact center software providers and the carriers that carry our customers' traffic. It also supports day-to-day legal needs, including contract review and routine legal questions, and works with outside counsel on specialized or high-risk matters. The role partners with senior leadership, Sales, Marketing, Product, IT/Security, Finance, and Carrier Relations, and works directly with customers, regulators, and telco carriers to reduce risk and resolve issues early.

What You'll Be Doing:

Please note that the duties may vary depending on department size, organizational structure and/or geographic location. Other duties will be assigned as required. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

• Compliance Program

  • Develop, maintain, and enforce compliance policies and procedures covering federal and state law, contractual obligations (including carrier and vendor requirements), and industry best practices, including:
    • Telephone solicitation, autodialer (ADAD), and other state registration requirements
    • Do Not Call (federal, state, and internal lists) and reassigned number considerations
    • Consent and revocation requirements, including TCPA and state "mini-TCPA" laws
    • Calling hour and day restrictions, abandoned call rates, and predictive dialer rules
    • Prerecorded, artificial, and AI-generated voice messages and required disclosures
    • Text messaging (CTIA Messaging Principles & Best Practices and 10DLC/A2P carrier requirements)
    • Caller ID, STIR/SHAKEN, and Robocall Mitigation Plan obligations
    • Call recording and consent laws
    • Advertising and marketing compliance
    • Customer due diligence (Know Your Customer)
    • Complaint handling, record retention, and employee compliance training
    • Consumer privacy (CCPA/CPRA and other state frameworks) and data security, in coordination with IT/Security
  • Monitor changes in federal and state law, FCC and FTC rulemaking, and carrier requirements, with outside counsel as needed, and update the compliance program and policies promptly.
  • Run Know Your Customer onboarding for new customers and periodic compliance audits of existing customers, including calling practices, lead sources, and consent records.
  • Identify, assess, and mitigate compliance risk; conduct internal investigations of potential violations; and implement corrective actions.
  • Track metrics that show whether compliance controls are working, and report key risks and trends to senior leadership.

  Customers, Carriers, and Regulators

  • Advise customers on outbound calling and messaging compliance, and provide training and best practices to help them reduce risk.
  • Work with the Carrier Relations team to address carrier complaints, traffic blocking, and call labeling issues tied to customer activity, and drive them to quick resolution.
  • Serve as the central point of contact for compliance questions, complaints, and regulatory inquiries, including Industry Traceback Group (ITG) traceback requests and responses to regulators.

  Product and Business Partnership

  • Advise the Product team on designing compliance features, such as consent management, DNC scrubbing, calling-time controls, and dialer safeguards, and on the compliance implications of new product and AI capabilities.
  • Review marketing, sales, and customer-facing materials for advertising, privacy, and compliance issues.
  • Ensure policies are current, accessible, and understood by employees through training and clear communication.

  Legal Counsel (General)

  • Draft, review, and negotiate commercial agreements, including customer MSAs and order forms, vendor and carrier agreements, NDAs, data processing agreements, and partner agreements; maintain standard templates and contract playbooks.
  • Provide day-to-day legal guidance to Sales, Finance, Revenue Operations, HR, and other teams on contract terms, customer disputes, and routine legal questions.
  • Support responses to legal process such as subpoenas and legal holds, and support privacy requests, security questionnaires, and customer audit requests.
  • Assist with corporate housekeeping and commercial-risk matters (for example, insurance and IP/trademark matters) as needed.
  • Select, manage, and coordinate outside counsel for litigation, regulatory enforcement, and other specialized matters, and manage legal spend.
  • Other duties as assigned.

Who You Are:

• Knowledge/Skills/Abilities:

  • Juris Doctor (JD) and active bar membership in good standing in at least one U.S. state; eligible to practice in California as in-house counsel (registration as California Registered In-House Counsel is acceptable).
  • 7+ years of relevant experience in compliance and/or legal practice, preferably with a telecommunications, CCaaS, SaaS, or other regulated technology company.
  • Working knowledge of outbound calling and messaging regulations, including the TCPA, TSR, FCC and FTC rules, state telemarketing laws, and CTIA guidelines.
  • Experience with STIR/SHAKEN, robocall mitigation, and the Industry Traceback Group, or similar carrier and regulator engagement.
  • Experience drafting and negotiating commercial technology agreements.
  • Experience building, evaluating, and improving compliance programs and conducting compliance audits.
  • Ability to interpret and apply changing statutory and regulatory requirements and to explain them clearly to non-legal audiences.
  • Strong analytical, problem-solving, and decision-making skills, with sound judgment under pressure.
  • Excellent communication, organization, and prioritization skills.

  Preferred:

  • Experience with a contact center software provider or similar dialer/communications platform.
  • Privacy or compliance certifications such as CIPP/US, CIPM, or CCEP.
  • Experience with contract management or compliance tooling.
  • Experience with SOC 2, GDPR, or other security and privacy frameworks.

Compensation:

The base salary range is: $175,000 - $210,000

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso's compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• Monthly Massages
• On-site Car Wash 
• Free Parking 

 

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso's privacy policy, which you can review by going to -policy/.