Senior ML Scientist, Customer Operations (Remote)
Monzo
New York, NY
- Remote job
Monzo is hiring a Lead Machine Learning Scientist for Customer Operations. The role sits in London, Cardiff or Remote (UK) and focuses on transforming customer service with state-of-the-art ML, including LLMs and autonomous agents, to predict, route and disambiguate customer issues at scale within a fast-paced fintech environment. You will lead ML model design, collaborate with product squads, and mentor others while driving the full model lifecycle and technical strategy across the team. #J-18808-Ljbffr Monzo
Vacancy posted 3 days ago
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