Computer Field Engineer

Desktop Services Technician

Reports To: Desktop Services Manager

Duty Days: 260 Days

Wage/Hour Status: Non-Exempt

Pay Grade: AS04

Qualifications:

Bachelor's degree (preferred), college hours, high school diploma or GED (required)

A+ Certification preferred

Experience in the repair of computer equipment and peripherals preferred

Possess a valid Texas Operator's License

Maintain safe driving record

Experience troubleshooting Windows Operating Systems

Experience troubleshooting Microsoft SSCM / WDS Installations

Primary Purpose:

Provide all campuses with quality equipment service and repair. Provide expertise and guidance regarding maintenance and operation of District equipment to all campus personnel as required.

Major Duties and Responsibilities:

1. Maintain and repair of district's computers and peripherals on a scheduled basis.
2. Record activities and charges on Desktop Services request for service system.
3. Document campus technology asset inventory moves using assets management software.
4. Deliver, unpack, set-up, and test newly purchased equipment.
5. Organize and maintain computer and peripheral parts stock.
6. Advise customers on equipment conditions.
7. Order parts as needed.
8. Perform yearly inventory of computer parts.
9. Perform preventative maintenance on systems during the summer.
10. Supervise and evaluate summer help.
11. Drive and maintain district's vehicles if required.
12. Assist in the evaluation of computer accessories (e.g., USB devices, print cartridges, etc.) for possible purchase.
13. Report accidents and refer potential safety hazards to supervisor.
14. Relate to and communicate positively with other district employees.
15. As time permits train in the repair/maintenance of other district supported equipment.
16. Must be proficient in verbal and written communications.
17. Ability to interface with contract vendors.

Equipment Used:

Hand tools and test instruments for electronic repairs and cable installation and personal computers and peripherals.

Working Conditions:

Climbing, stooping, bending, kneeling, lifting of heavy equipment (50 lbs); frequent use of small hand tools and electronic test equipment; frequent district wide travel. Occasional prolonged and irregular hours. May be required to be on-call 24 hours a day.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.