Manager, Client Development - 57th Street Flagship Boutique

Manager, Client Development

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

We are looking for a Manager, Client Development who will be a brand ambassador and business leader focused on delivering extraordinary experiences for internal team and clients. They will play a crucial role for driving the business, coaching, and managing a diverse team, and equipping the Boutique Director with critical business knowledge.

What impact you can create at CHANEL:

Through spending time on the selling floor, coach and always inspire team to deliver an elevated client experience for all clients

Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork

Provide initial and frequent ongoing training and development for all team members, including CHANEL savoir faire, product details and service delivery

Lead team with agility and resilience, continuously improving based on key performance indicators and lessons learned

Represent CHANEL in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events

You are energized by:

The history and heritage of The House of CHANEL

People leadership and development

Fostering a meaningful client experience centered around inclusion and connection

Building collaborative partnerships and relationships

Being comfortable in the middle of complexity and ambiguity

Multi-tasking within projects in a dynamic, fast paced environment

Creativity and innovation by testing, learning, and taking new risks

What you will bring to the team:

Ability to thrive in a team environment and work collaboratively

Understanding of, and passion for client experience

Excellent communication skills

Foreign language skills are preferred but not required

Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives

Curiosity and desire to learn and grow professionally within the world of CHANEL

Position Logistics:

Minimum 5 years of related experience

Bachelor's degree (preferred)

Ability to lift 15 lb.

A flexible schedule with the ability to work late nights, weekends, and some holidays

Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results

What skills you will learn:

Exposure to multiple boutique business functions and categories

Growth in additional business and functional areas of the retail business

Opportunity to collaborate and succeed as a team with colleagues and cross-functionally

Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules

Compensation:

The anticipated base salary range for this position is $92,400 through $130,000. Base salary is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or perks.

Benefits and Perks:

Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund

Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)

Generous paid time off policies to include vacation, holiday, sick and volunteer days

401K and other incentives

Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking