Field Support Specialist with Security Clearance

Azusa Solutions is seeking a Field Support Specialist with strong experience providing hands‑on support for Oracle hardware with Solaris and Linux Operating Systems. The role involves assisting a team of talented consultants in a growing company comprised of highly qualified, impactful, and multi‑talented individuals. Qualifications Only applicants with an Active TS/SCI and poly need apply. Expertise in in‑depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems. Experience with firmware and software patching of systems from Oracle and Sun Microsystems. Minimum of 2 years of in‑depth experience troubleshooting Oracle and Sun Systems hardware, firmware, and software problems. TS/SCI FSP clearance. Responsibilities Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems hardware. Provide outstanding customer service while assisting customers with hardware and software issues via e‑mail, phone, or instant messaging. Maintain on‑site ticketing queue for hardware and software requests. Travel to customer sites to implement hardware equipment fixes (replace drives, resolve latency issues, power failures, connectivity, etc.). Maintain high‑level ongoing communication with customers before and during call progression. Set and meet delivery target dates to comply with contract support SLAs. Escalate customer issues/concerns to leadership as needed. Coordinate with data center staff in remote locations to organize access for additional support. Create break/fix and work order requests for access to local and remote locations. Maintain on‑site spares inventory for local use. Follow government security policies. Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software. Azusa Solutions is an equal opportunity employer. #J-18808-Ljbffr Azusa Solutions LLC