Cloud Citrix Analyst

JobID: 3020333 Category: JobSchedule: Full time Posted Date: 2026-05-13T15:15:46+00:00 JobShift: : Summary: The Cloud Citrix Analyst is responsible for supporting, operating, and optimizing ADT's Citrix virtual application and desktop environments across a hybrid infrastructure footprint, including on‑prem data centers, colocation facilities, and public cloud. This role supports Citrix DaaS/CVAD, NetScaler/ADC access services, and underlying compute platforms such as VMware virtualization, hyperconverged infrastructure (HCI), and Google Compute Engine (GCE) as a cloud‑native hypervisor. The analyst partners with infrastructure, network, security, and application teams to ensure secure access, reliability, performance, and operational excellence. Duties and Responsibilities: * Provide operational support for Citrix DaaS/CVAD and virtual desktop/application environments across on‑prem and Google Cloud platforms. * Support on‑prem infrastructure including VMware ESXi/vCenter environments that underpin Citrix and application workloads. * Support hyperconverged infrastructure (HCI) platforms, assisting with capacity planning, performance troubleshooting, and lifecycle activities. * Support cloud‑native compute platforms including Google Compute Engine (GCE) for Citrix‑hosted and supporting workloads. * Administer and support Citrix components including Delivery Controllers, StoreFront, Citrix Cloud Connectors, Provisioning Services (PVS), Machine Creation Services (MCS), and Workspace. * Support NetScaler/ADC and gateway components for secure access, load balancing, and traffic management. * Monitor system health, performance, and availability; respond to incidents and service requests following established procedures. * Perform root cause analysis and participate in incident, problem, and change management processes using ServiceNow. * Collaborate with network, identity, security, storage, and application teams to resolve cross‑platform issues. * Maintain operational documentation, runbooks, diagrams, and configuration standards. * Participate in scheduled after‑hours and on‑call rotation, providing support for business‑critical infrastructure services. * Support maintenance activities, upgrades, patching, DR testing, and planned change events. * Perform other duties as assigned. Skills and Competencies: * Hands‑on experience supporting Citrix Virtual Apps and Desktops in enterprise environments. * Working knowledge of hybrid infrastructure operations across cloud and on‑prem platforms. * Experience supporting VMware virtualization (vCenter / ESXi) in production environments. * Familiarity with hyperconverged infrastructure (HCI) platforms and operational concepts. * Experience supporting Google Cloud workloads, including GCE, networking, and monitoring. * Strong troubleshooting skills across Citrix, compute, network, identity, and storage layers. * Knowledge of ITIL‑based operational practices (incident, change, and problem management). * Strong documentation, communication, and collaboration skills. * Ability to support high‑availability, business‑critical systems in an operational environment. Minimum Qualifications: * Bachelor's degree in Information Technology or related field, or equivalent practical experience. * Experience supporting Citrix environments and hybrid infrastructure platforms. * Experience supporting Windows Server and Active Directory‑integrated environments. Preferred Qualifications: * VMware, Citrix, or cloud platform certifications. * Experience supporting HCI platforms in enterprise environments. * Experience operating production workloads in Google Cloud. * Exposure to automation, scripting, or infrastructure‑as‑code tools. Working Conditions: * Hybrid work 4:1, with one day work from home. * May require after‑hours, weekend, or off‑shift work during incidents, maintenance windows, or critical business events. * Participation in a rotating 24x7 on‑call support model is required. Travel: * Occasional travel, less than 25%, as required.