Community Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Community Specialist administratively supports the onsite Residential operations by producing a high volume of administrative deliverables. The ideal candidate will have the ability to work well independently and digitally, with shifting priorities, while maintaining a high level of accuracy.

Duties :

• Customer Service : Provide top-tier service to clients, customers, vendors, and coworkers, ensuring timely follow-up and
resolution of issues with professionalism and respect.
• Revenue Protection: Create revenue protection notices for onsite staff and manage collections for current and past
residents.
• Application & Lease Management: Overview and audit approved applications, collect holding deposits, and prepare move-in
lease documentation. Prepare and send lease renewal offers, process move-outs and complete Financial Move Out
Statements. Manage supplemental programs like renters' insurance and assist with communications as needed.
• Reporting & Analysis: Generate reports, perform audits, and conduct analysis as required.
• Compliance: Ensure adherence to all federal, state, and local landlord/tenant laws, fair housing regulations, and company
policies.
• Team Collaboration: Uphold company policies and demonstrate IDM's Core Values while collaborating effectively with
internal and external stakeholders.

Requirements:

• 1-3 years relevant property management experience required, preferably conventional

• Excellent time management skills with the propensity to be a leader

• Team player, willing to go the extra mile to provide concierge level customer service

• Effective communicator; both written and verbal

• Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder

• Well versed in property management software and technologically savvy

• Some understanding of preventative and ongoing property maintenance