PMO Lead_L2

Role: Change Control Lead (Video Streaming Technologies)
Work location: Philadelphia, PA

Job Description:
Technical Skills:
Strong domain knowledge in Video technologies, Set-Top Box platforms, and streaming ecosystems
Good understanding of Networking and WiFi technologies impacting video delivery
Solid understanding of software architecture, system integration, and dependencies across components
Proficiency in Linux environments and familiarity with C/C based systems
Experience with monitoring and data analysis tools such as Elastic, Splunk, Datadog, or similar
Strong analytical and problem-solving skills with the ability to assess risk and impact of changes
Familiarity with software development lifecycle (SDLC), version control systems, and Agile methodologies
Experience with release management, change control processes, and production support
Excellent communication and stakeholder management skills across cross-functional teams

Leadership & Behavioral Skills:
Strong decision-making skills, especially under ambiguity and time constraints
Ability to lead change control forums and drive consensus across diverse stakeholders
Proven ability to prioritize competing demands and manage risk effectively
Capability to lead teams, delegate responsibilities, and ensure timely delivery of outcomes
Proactive mindset with a focus on continuous improvement and operational excellence?

Key Responsibilities:
As a Change Control Lead, you will be responsible for governing, evaluating, and driving all software and configuration
changes impacting video/set-top box platforms, ensuring stability, quality, and minimal customer impact.
You will lead the change review and approval process by assessing risk, impact, and readiness of proposed changes across video systems, middleware, firmware, and network components.
You will leverage strong analytical thinking to evaluate field issues, proposed fixes, and enhancements, ensuring that only well-vetted and high-quality changes are promoted to production.
You will collaborate closely with triage, development, QA, release management, and operations teams to ensure alignment on priorities, root cause insights, and deployment strategies.
You will drive decision-making during change control boards (CCB), balancing urgency, risk, and business impact while providing clear recommendations.
You will analyze Business Intelligence, telemetry, and field metrics (e.g., crash rates, playback failures, network performance) to proactively identify risks associated with changes and prevent regressions.
You will ensure proper change documentation, traceability, rollback strategies, and compliance with release governance processes.
You will lead incident reviews related to change failures and drive continuous improvement in change management practices.
You will operate in a fast-paced environment, coordinating across multiple teams and stakeholders, ensuring timely and high-quality releases.
You will mentor and guide team members, leveraging team strengths and improving capabilities through training and structured processes.
You will stay current with evolving tools, technologies, and best practices in video platforms, cloud services, monitoring systems, and DevOps methodologies.

What are the Mandatory skills and skill proficiencies required for this position?
Change Control, Networking and Wi-Fi Technologies, Video technologies, Set-Top Box platforms, and streaming ecosystems