Health Navigator

Terros Health is a healthcare organization focused on whole person health. This position is for a Full‑Time Health Navigator at the 51st Ave location in Phoenix, AZ. Position Summary The Health Navigator will support patients in accessing and navigating healthcare services with a focus on the Medication to Address Opioid Use Disorders (MOUD) program. This role is essential in improving health outcomes by providing education, resources, and guidance for underserved populations, including adults with serious mental illness, uninsured, underinsured, and vulnerable community members. The Health Navigator works with healthcare providers, case managers, and external community resources to promote patient‑centered care and facilitate access to essential health services. Qualifications High School Diploma or GED One (1) year of behavioral health experience Schedule & Compensation Full‑time, Monday – Friday, daytime shift Flexible to work weekends & evenings Competitive compensation Full benefits including 401(k) and generous PTO/PST (4+ weeks) Language differential pay available Duties – Patient Education, Advocacy & Outreach Serve as a trusted patient advocate, identifying and addressing barriers to care Support patients in understanding and adhering to care plans Provide health education and promote health literacy through one‑on‑one and group sessions Disseminate health materials related to primary care, substance use, behavioral health, and wellness Duties – Care Coordination & Navigation Assist patients with appointment scheduling, referrals, and follow‑up care across primary care, behavioral health, dental, and specialty services Accompany patients to appointments as needed and ensure appropriate follow‑up care Coordinate closely with care management teams, case managers, and other providers to develop and implement comprehensive care plans Provide ongoing support to patients engaged in care management, helping them set and reach health‑related goals Follow up on missed appointments and re‑engage patients into care appropriately Duties – Community Resource Connection Connect patients to social determinants of health resources including housing, food, transportation, financial assistance, and wellness programs Maintain current knowledge of community‑based resources and foster strong relationships with local organizations and healthcare partners Develop and maintain community‑based collaborations to benefit patient care and coordination Participate in outreach efforts at community events and educational activities, including provider health fairs Duties – Communication & Follow‑Up Follow up on patient phone calls and coordinate timely, team‑based responsesEnsure patients are informed, supported, and empowered throughout their care journey Benefits & Wellness Multiple medical plans (no premium for employees and families) Multiple dental plans (including orthodontia) 401(k) with company match Interest‑free medical line of credit Financial education, planning, and support 4 weeks of paid time off in the first year Wellness program Pet insurance Group life and disability insurance Employee Assistance Program for the whole family Personal and family mental and physical health access Professional growth & development (scholarships, clinical supervision, CEUs) Tuition discounts with GCU and The University of Phoenix Gym memberships Car rentals Flights, hotels, movies, and more Bilingual pay differential Terros Health is committed to equity, diversity, and inclusion. All qualified applicants will receive a frame of justice. Equal Opportunity Employer. #J-18808-Ljbffr Terros Health