Operations Coordinator

Job details Salary $45,000 - $55,000 a year Job Type Full-time Qualifications High school or equivalent Associates Degree or Some College (Preferred) Customer Service Experience Project Management Experience Home Improvement or Flooring Sales/Installation Experience: 1 year (Preferred) Full Job Description Floor Coverings International of Milwaukee North, is looking for a top-notch Operations Coordinator to add to our team. Who We Are: We are a locally owned, residential flooring company that sells and installs a variety of flooring materials ranging from carpet, to hardwood, to vinyl flooring. We work very hard to ensure that we are providing the best possible flooring experience for our customers throughout the Milwaukee area and beyond. We are a small business made up of individuals who take pride in what they do and want what is best for our customers. Job Summary: The FCI Operations Coordinator is responsible for delivering the installation of a project to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably. The Operations Coordinator is a role that revolves around a high level of customer service, communication, problem solving, and organization along with some technical responsibilities. Any eye for detail is the key to making sure that each project looks great before being revealed to the end user. The ideal candidate will be self-sufficient and will accept ownership of the role. The Role * Familiarize yourself with the details of each project * Ensure that all product needed for job is ordered accurately * Consistently monitor deliveries to ensure materials arrive on time * Communicate with customers and installers to coordinate installation dates * Set proper expectations with customers regarding the installation process and how it will affect their daily lives and the condition of their home during installation * Provide daily updates to the customer regarding the details of the installation * Complete job site visits daily for all projects to check in with installers and customers * Confirm scope of work and compensation with installers prior to start of job * Deliver on expectations contracted in the sales process * Walk the customer through job at completion and collect final payment * Solve problems as they arise * Resolve any customer complaints with urgency * Assist installation crews with whatever is necessary to finish projects and ensure a clean jobsite Other Duties * Assist in ensuring accurate invoicing for each project * Work Home Show booths as needed (3 Spring, 1 Fall), which includes weekend hours * Lifting up to 80 lbs. on occasion * Work with hand tools and power tools along with paints, stains, and finishes * Keep warehouse and company vehicles organized and presentable * Be available to attend training seminars as needed * Continually educate yourself on new flooring types and installation methods * Work weekly and monthly to hit produced sales goals * Make decisions and act in accordance with FCI's core values and mission * Field incoming calls and answer existing and potential customer questions Compensation and Work Hours This is a full-time salaried position that will be compensated commensurate with experience and qualifications - $45,000 - $55,000 annually, with additional bonus opportunities. General hours are from 8:00 AM to 5:00 PM, varying depending on daily production work flow. Weekend hours are rare, but necessary on occasion.