Change Management Analyst

Location: Irving, TX 75063 (Onsite/Hybrid as applicable) We are seeking a Change Management Analyst to join our client's Digital & IT Strategy and Governance team. This role is ideal for someone with strong IT Service Management (ITSM) experience who thrives in a fast-paced environment, enjoys working with cross‑functional teams, and has a passion for governance, process improvement, and data-driven decision-making. Key Responsibilities Manage the end-to-end lifecycle of IT change requests using ServiceNow Change Management . Review, validate, and maintain change records for accuracy, compliance, approvals, and documentation. Coordinate and facilitate weekly Change Advisory Board (CAB) meetings with engineering and business stakeholders. Monitor change requests to ensure adherence to governance processes and organizational policies. Analyze ServiceNow data to identify trends, risks, and opportunities for process improvement. Create reports, dashboards, and actionable insights using Excel and ServiceNow data. Maintain change management documentation and ensure audit readiness. Collaborate with engineering teams, business leaders, and stakeholders to drive successful change execution. Track historical metrics and identify recurring risk patterns to improve operational efficiency. Required Qualifications Experience managing the end-to-end IT Change Management lifecycle . Hands‑on experience with ServiceNow Change Management modules. Strong understanding of ITSM/ITIL processes (ITIL Foundation certification is a plus). Advanced Microsoft Excel skills, including Pivot Tables, data comparison, reporting, and analysis. Experience facilitating Change Advisory Board (CAB) meetings. Strong analytical skills with the ability to identify trends, risks, and process improvements. Excellent written and verbal communication skills. Highly organized, detail-oriented, and capable of managing multiple priorities. Ability to influence stakeholders and hold teams accountable for timely change execution. Preferred Skills ITIL Foundation Certification. Experience with governance, compliance, and audit processes. Experience creating reports and dashboards from ServiceNow data. Strong stakeholder management and facilitation skills. #J-18808-Ljbffr