Route Assist

Route Assist Field Service Rep

For more than 120 years, KASCO has been the industry leader in providing quality products, parts, repairs, and service to the meat processing and retail institutional food industries. Our cutting edge products include band saw blades, meat grinder plates and knives, and cutlery. We also offer a vast range of butcher supplies, seasonings, replacement parts, and repair services to grocers, restaurants, and meat, seafood, deli and bakery departments.

Performs all maintenance functions on food processing and related equipment; and sells and delivers Kasco products under the direction of the Territory Business Team Leader.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Performs all maintenance and preventative maintenance, such as troubleshooting and repair on food processing equipment, including band saws, juicers, meat grinders, slicers, tenderizers, etc.
• Performs safety audits on customer's equipment.
• Maximize sales dollars of KASCO services customer calls by delivering/sale of Kasco products and full line of repair services to targeted customers.
• Sell special programs created and provided by KASCO.
• Provide technical support to customers on proper use of equipment.
• Maintain control of inventory including predetermined level of inventory at each customer location. Forecast and maintain KASCO determined level of inventory in FSR warehouse and vehicle. Place reorders (per guidelines) with KASCO headquarters in a manner insuring timely and economical receipt of products. Order parts on a timely basis to have inventory available to service customers.
• Manage route territory according to established schedule, including the number of stops, and the amount of time spent at each stop. Keep territory on schedule.
• Provide special and emergency calls in a timely fashion to assure maximum service and customer satisfaction.
• Provide effective administration of the order processing and invoice collection. Through use of tablet or phone, produce invoicing at store level and collect signature. For accounts below minimum billing levels, collect payment on delivery of service and properly remit to KASCO headquarters in a timely manner.
• Maintain a safe work environment. Adhere to all Company and federal and state safety regulations. Operate vehicle in a safe and courteous manner. Maintains service vehicle according to Company policy. Adheres to all company policies and procedures.
• Provide an effective, professional and visible external selling image for KASCO in accordance with company programs and policy which includes:
• Uniform wearing clean clothing, proper safety shoes
• Clean and organized van, inside and out. Van stocked with proper tools, product, etc.
• Professional personal communications

Qualification requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience: One-year certificate from college or technical school with six months to one year related experience and/or training; or equivalent combination of education and experience.

Other skills and abilities:

• Ability to sell
• Strong interpersonal/communication skills - Able to create relationships
• Self driven/self starter - Able to work with little direct supervision
• Mathematical aptitude
• Goal oriented
• Problem solver
• Entrepreneurial drive
• Good listener
• Maintains neat appearance
• Curious/asks probing questions
• Business Savvy
• Organized / High attention to detail
• Time Sensitive
• Follows through assignment
• High integrity/honesty
• Financially responsible
• Follows directions
• Safe driver

Technical skills: Essentials

• Mechanical aptitude - able diagnose problems and technically comprehend Kasco's service program
• Basic electrical knowledge
• Proficient with tools; demonstrated ability to perform repairs
• Able to properly order and deliver repair items
• Ability and desire to be computer literate with apps and programs used in scope of job
• Able to read and follow a map and use GPS
• Able to manage van inventory and replenishment
• Ability to read and interpret machine schematic drawings.

Language skills: To read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; to write routine reports and correspondence. Ability to communicate effectively with customers and fellow employees.

Reasoning ability: Applies common sense. Able to successfully handle problems involving a few concrete variables in standardized situations. Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.