Lyric HCM Client Service Consultant I

Client Service Consultant For Lyric HCM

Are you interested in learning more about the Human Capital Management industry? Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving client challenges including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You will work with clients who have 1,000+ employees and are utilizing our newest human capital management solution. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of your daily tasks will not change your #1 goal is to help clients when they reach out. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you receive, which will keep things interesting. But don't worry, our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven contact center environment as part of a structured day. You are comfortable working with clients in a manner that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you this is a fast moving, technical environment. But, we also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to make your mark? Apply now!

To learn more about Client Services at ADP, watch here:

What You'll Do: Responsibilities

What You Can Expect On A Typical Day:

Research, Troubleshoot, and Resolve. You will research, troubleshoot, and resolve ADP/client application issues in the areas of system setup, product functionality, product enhancements, and general client inquiries. You will analyze complex client requirements for payroll, benefits, time, and human resources policy and procedures. You will take the initiative to seek answers, solutions, and positive outcomes in a timely manner for both the client and ADP.

Communicate and Build Relationships. You will build relationships with clients using the phone, email, and/or chat. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything." You will strive to exceed client expectations in every interaction. You will use your strong interpersonal skills to communicate with clients to resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up.

Educate and Provide Recommendations. You will gain ADP product and services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.